PROGRAM ASSISTANT

Postgraduate Center for Mental Health; Brooklyn (AL); On-site; USD 46,000 - 56,000; Full time

Job summary

The Postgraduate Center for Mental Health is seeking an Administrative Coordinator to support the ACT Team on-site in Brooklyn, NY. This role handles data entry, scheduling, billing support, and coordination with managed care organizations to ensure smooth operation of clinical services.

Responsibilities include maintaining patient records (AWARDS by Foothold and myEvolv by Netsmart), answering phones, updating boards, processing payments, and assisting the Team Leader and psychiatrist with

Qualifications

• High School Diploma or equivalent required; Associates degree preferred.
• Experience in a mental health or social-service setting is preferred.
• Knowledge of electronic health records (AWARDS by Foothold and myEvolv by Netsmart) is preferred.

Responsibilities

• Data entry, answering phones and relaying accurate messages.
• Maintains daily and monthly clinical boards with updated information for visits and meds.
• Assists with monthly billing and Medicaid enrollment tracking.
• Supports missing client searches and insurance eligibility checks.
• Communicates with MCOs to authorize services and medications.
• Manages petty cash, OMNY Card distribution, and program check requests.
• Maintains ACT Team vehicle log.

Skills

Data entry

Phone support

Billing

Medicaid enrollment

EHR systems

AWARDS Foothold

myEvolv Netsmart

Education

High School Diploma

Associates Degree preferred

Job description

Job Details

Job Location: 164 20th St 4C and 4D Brooklyn ACT - Brooklyn, NY 11232Education Level: 2 Year DegreeSalary Range: $50,958.18 - $50,958.18 Salary

JOB SCOPE:

This role provides administrative, reception, and coordination support to facilitate the effective operationof the office within an ACT Team. It is an on-site position (no remote work). Theschedule is M-F, 9 AM to 5 PM.

ESSENTIAL FUNCTIONS:

• Data entry, answering phones and relaying accurate messages
• Maintains upkeep of daily and monthly clinical white boards with necessary and updatedinformation for visits, medications, hospitalizations, etc.
• Works closely with the Team Leader to submit monthly billing, updating daily contact sheets,tracking Medicaid enrollment.
• Assists with conducting diligent searches for missing clients.
• Assists with conducting health insurance eligibility checks and ensuring accurate updatedinformation is entered in the electronic medical record and on billing spreadsheet and providingteam with information about consumer’s status with Medicaid Managed Care Organizations(MCOs), spend-downs, and inactive health insurance status.
• Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations,ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.
• Manage service dollar petty cash account in accordance with PCMH policy and procedures fordistribution and reconciliation of OMNY Cards, cash and gift cards for consumer purchases.
• Manages staff petty cash and OMNY Card distribution.
• Submits electronic check requests for the program.
• Maintains ACT Team vehicle log.

QualificationsEDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required, Associates Degree or college level courses preferred.
• Experience in a mental health or social service setting preferred.
• Knowledge and experience of electronic health records (specifically AWARDS by Foothold and myEvolv by Netsmart) preferred.