Program Analyst (Informatics)

U.S. Department of Veterans Affairs; Fargo (ND); On-site; USD 90,000 - 120,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Program Analyst (Health Informatics) to improve health care quality, efficiency, and effectiveness by integrating clinical and information processes across VHA facilities.

You will contribute to adopting new technologies, optimizing health information systems, and supporting staff with training and governance. Responsibilities include guiding clinical software, developing enhancements, enabling interoperability, and leading analytics initiatives

Qualifications

• Must be a U.S. citizen; non-citizens allowed only per VA policy.
• Specialized experience to qualify for GS-12 level in Informatics.
• Experience collecting, evaluating, and synthesizing data.
• End-to-end workflow evaluation and solution development.
• Knowledge of national database architecture and clinical applications development.
• Familiarity with technologies that support healthcare delivery and IT troubleshooting.
• Ability to lead multidisciplinary informatics teams and projects.
• Full-time work equivalent to 35–40 hours per week.
• Work environment includes office, conference rooms, and clinical settings.

Responsibilities

• Advocate Whole Health System of care within VA Medical Centers.
• Guide evolution of clinical software and ensure staff training.
• Develop improvements and partner with IT for patient care delivery.
• Foster collaboration between Office of Information and Technology and Health Informatics.
• Evaluate content quality and improve information interoperability across the organization.
• Apply statistics, machine learning, visualization, and inference to support decision making.
• Develop or use reports/tools via SQL/SSRS for data insights.
• Support end-to-end HIT solutions in EHR-related workflows.

Skills

Data analysis

Workflow evaluation

Database architecture

Clinical software

Team leadership

Tools

SQL

SSRS

Job description

Summary

The incumbent serves as a Program Analyst (Health Informatics) located at the medical centers - in the Veterans Health Administration (VHA) of the Department of Veterans Affairs (VA). The primary purpose of the position is to improve the quality - efficiency - and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the VHA.

Summary

The incumbent serves as a Program Analyst (Health Informatics) located at the medical centers - in the Veterans Health Administration (VHA) of the Department of Veterans Affairs (VA). The primary purpose of the position is to improve the quality - efficiency - and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the VHA.

Qualifications

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: To qualify for this position at the GS-12 level - you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Program Analyst - Informatics
• Qualifying specialized experience includes independently performing a full range of data analysis - to include collecting - evaluating - and synthesizing of data
• applies an end-to-end process to evaluate workflows - identify issues - and develop solutions based on best practice guidelines
• experienced knowledge and use of national database architecture and file structure - analytical techniques - and clinical applications development techniques
• acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions
• and ensures the success of multidisciplinary teams to lead and manage informatics-related projects
• NOTE: One (1) full year of work is considered to be 35-40 hours of work per week
• Part-time experience will be credited on the basis of time actually spent in appropriate activities
• Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
• Physical Requirements and Work Environment: The work is usually sedentary - but it requires periods of walking - standing - bending - or climbing - and employees may carry light items such as books - instruments - laptops - and other similar materials
• The work is conducted in office - conference room - and clinical/hospital patient care settings
• Typically - the work is hazard-free - not requiring any special equipment or clothing
• The employee is in on-call status as needed and works flexible hours to meet the needs of the facility end user
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.

Duties

• The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers
• This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest
• As an employee operating in a Whole Health System of care - you will operate in a model with three core elements - seeking to create a personalized health plan for each Veteran
• This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community
• This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being
• Duties include - but may not be limited to the following: Uses communication - education - and leadership to support comprehension of and adaptation to organizational updates
• Guides the evolution of clinical software and processes by ensuring clinical software are available for staff use in addition to training on these programs
• Contributes to the development of software enhancements - guides process improvement activities - and partners with colleagues working on information technology (IT) for the better provision of patient care by clinical and business staff
• Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and Health Informatics - allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows - for the benefit of all staff and Veterans
• Evaluates content quality and assures access to knowledge resources - eliminating redundancy in duplicate data sources - and improving information interoperability across the organization
• Applies statistical (quantitative information derived mathematically) - machine learning (use of artificial intelligence to derive knowledge from data to predict outcomes) - visualization (representation of data via a chart or other image) - inferencing (a way to understand cause-and-effect relationships) and other techniques to enable decision support
• Utilizes or develops reports and information tools using a variety of methods and tools such as Structured Query language (SQL) - SQL Server Reporting Services (SSRS) from the VISN and the VA Corporate Data Warehouse
• Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing - implementing - monitoring - maintaining - and optimizing informatics tools and access to them
• Serves as a subject matter expert in the visual depiction of process flow diagrams - assisting end-users with correct interpretation of symbols and diagrams that reflect their work activities
• Ensures clinical input in the development and management of the VHA business architecture
• Participates in actions to evaluate - test - and report on errors found when working with systems and applications
• Applies a true end-to-end process to evaluate workflows - identify issues - develop solutions based on best practice guidelines - and resolves and communicates changes to maintain and optimize processes that deliver Health Information Technology (HIT) solutions
• Uses communication - education - and leadership to support comprehension of and adaptation to organizational updates
• Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare
• Performs other duties as assigned
• Work Schedule: Monday-Friday 7:00am to 3:30pm or 7:30 to 4:00pm or 8:00am to 4:30pm Telework: May be available at supervisory discretion - situational only
• Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized.