Program Analyst (Case Manager)

Navy Region Northwest Fleet and Family Readiness (FFR); Everett (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Program Analyst (Case Manager) to provide critical case management support for wounded warriors and their families. This role involves coordinating care, managing non-medical issues, and ensuring access to essential services. Ideal candidates will possess knowledge of DoD initiatives and strong communication skills, contributing to the recovery and rehabilitation of service members.

Qualifications

• Knowledge of Federal and agency regulations related to program operations.
• Skill in computer applications for administrative support functions.
• Ability to identify problems and formulate action plans.

Responsibilities

• Provides bedside support to Navy and Coast Guard recovering service members.
• Conducts initial assessments of service members and families.
• Coordinates with various agencies to facilitate case management.

Skills

Knowledge of DoD Wounded Warrior initiatives

Skill in working with individuals with serious illness

Ability to communicate effectively

Ability to manage multiple projects

Tools

Microsoft Office

Defense Travel Systems (DTS)

Job description

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Summary

This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Regional Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers.

Summary

This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Regional Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers.

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Duties

Navy Wounded Warrior (NWW) is the Navy's sole organization for coordinating the nonmedical care of seriously

• wounded, ill and injured Sailors, Coast Guardsmen, their family members and caregivers. Through proactive leadership, we provide a lifetime of individually tailored assistance designed to optimize the success of our Shipmates' recovery, rehabilitation and reintegration activities. The program is headquartered in Washington, D.C. Regional nonmedical care providers are located at major Navy medical treatment facilities throughout the U.S.
  
  

Major Duties and Responsibilities

Case Management - 90%

• Provides bedside support to Navy and Coast Guard recovering service members (RStv1) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIP AA) regulations.
• Conducts initial assessment of service member and family to identify any non-medical issues.
• Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions.
• Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims.
• Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care.
• Ensures that the RSMs, family, and caregivers have access to all medical and nonmedical services including rehabilitation education, employment-related programs, and disability benefits.
• Initiates referrals to Department of Defense (DoD)/Federal, State and local Governments and non-governmental organizations. intervening when necessary to ensure delivery of services.
• Assists with Navy personnel-specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc.
• Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration {SSA) benefits and entitlements, Department of Labor (DOL) employment assistance. educational assistance, housing, relocation assistance, and coordination of family travel.
• Ensures seamless transition of Saiior and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges.
• Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports.
• Responds to inquiries and provides information, guidance and assistance \Vith information release approval from the Chain of Command.
• Submits an required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required.
  
  

Program Support - 10%

• Provides program briefs and participates in public awareness efforts to educate the fleet on NWW.
  
  

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Requirements

Conditions of Employment

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Must have or be able to obtain and maintain a U.S. driver's license.

Occasional travel of 25% or less may be required.

Position may be telework eligible per IAW DoD and Navy policy.

Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications

• Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements.
• Knowledge of Federal and agency regulations, knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program operations.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and the Freedom of Information Act.
• Skill in working with individuals with serious illness, injuries and wounds causing physical and mental disabilities.
• Skill in computer applications for administrative support functions and knowledge of variety of common administrative software, applications, and web-based programs, to include but not limited to, TWMS, Defense Travel Systems (DTS), NAF travel system and Microsoft Office suite applications.
• Ability to identify problems, plan, research, collect, sort, and analyze information to formulate plan of action and milestones for the accomplishment of tasks.
• Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g., local commands, regions, and headquarters) and other government agencies.
• Ability to communicate effectively both orally and in writing.
• Ability to work in a stressful environment on time sensitive issues.
• Ability to work effectively on a team or individually with various levels of management and staff.
  
  

Education

This job does not have an education qualification requirement.

Additional information

Some positions have special requirements. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DoN) is an Equal Employment Opportunity Employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national orientation, disability (mental or physical), genetic information, age, prior EEO activity, political affiliation, parental status, marital status, or any other non-merit factors. The DoN provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [e-mail] to ensure proper consideration is given.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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