Program Analyst (Case Manager)

U.S. Department of the Navy; Everett (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

The U.S. Department of the Navy is seeking a Case Manager to provide critical support for wounded warriors' recovery and rehabilitation in Everett, Washington. This role involves coordinating nonmedical care while working with a variety of stakeholders. The ideal candidate will possess a deep understanding of military healthcare regulations and demonstrate strong project management and communication skills.

Qualifications

• Understanding of DoD operations.
• Experience with HIPAA and Privacy Act regulations.
• Skill working with individuals with serious illnesses.

Responsibilities

• Provide case management support for wounded warriors.
• Coordinate nonmedical care and rehabilitation.
• Manage several major projects concurrently.

Skills

Knowledge of DoD or DON Wounded Warrior initiatives

Knowledge of Federal regulations

Skill in computer applications

Ability to manage major projects

Communication skills

Tools

Microsoft Office

Job description

This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Regional Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers.
Duties

Navy Wounded Warrior (NWW) is the Navy's sole organization for coordinating the nonmedical care of seriously ·wounded, ill and injured Sailors, Coast Guardsmen, their family members and caregivers. Through proactive leadership, we provide a lifetime of individually tailored assistance designed to optimize the success of our Shipmates' recovery, rehabilitation and reintegration activities. The program is headquartered in Washington, D.C. Regional nonmedical care providers are located at major Navy medical treatment facilities throughout the U.S.

Major Duties and Responsibilities
Case Management - 90%

Requirements

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Must have or be able to obtain and maintain a U.S. driver's license.
Occasional travel of 25% or less may be required.
Position may be telework eligible per IAW DoD and Navy policy.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications
- Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements.
- Knowledge of Federal and agency regulations, knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program operations.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and the Freedom of Information Act.
- Skill in working with individuals with serious illness, injuries and wounds causing physical and mental disabilities.
- Skill in computer applications for administrative support functions and knowledge of variety of common administrative software, applications, and web-based programs, to include but not limited to, TWMS, Defense Travel Systems (DTS), NAF travel system and Microsoft Office suite applications.
- Ability to identify problems, plan, research, collect, sort, and analyze information to formulate plan of action and milestones for the accomplishment of tasks.
- Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g., local commands, regions, and headquarters) and other government agencies.
- Ability to communicate effectively both orally and in writing.
- Ability to work in a stressful environment on time sensitive issues.
- Ability to work effectively on a team or individually with various levels of management and staff.