HUB Case Manager - Remote

Orsini Nursing Agency, Inc.; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an individual to assist with patient support programs, focusing on providing education and communication to ensure a high level of customer satisfaction. The position is ideal for someone with strong customer service skills and experience in patient care. This role requires multitasking and collaboration with team members to facilitate patient's understanding of treatment processes.

Benefits

BCBSL Medical

Delta Dental

EyeMed Vision

401k

Accident & Critical Illness Insurance

Life Insurance

PTO, Holiday Pay, and Floating Holidays

Tuition Reimbursement

Qualifications

• 1-3 years in patient care services for drug products.
• Experience managing customer service needs related to drug products.
• Ability to handle a volume of individual patients.

Responsibilities

• Regularly communicate with patients regarding support programs.
• Collaborate with other team members on patient journey experience.
• Educate patients on financial support program eligibility.

Skills

Customer Service Skills

Multitasking

Communication

Accountability

Bilingual (Spanish preferred)

Job description

About Orsini Specialty Pharmacy

"Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind."

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Salary Range: $22-$25 Hourly

POSITION SUMMARY

This position will work assisting with the requirements of a manufacturer’s patient support programs related to education on the programs, patient outreach calls, patient financial support programs, patient adherence calls, and any other communication support needed to ensure a high level of customer service and satisfaction. This individual will work closely with other team members such as the program manager, program liaison, and other manufacturer supporting roles.

This individual should demonstrate a high level of customer service skills, sense of urgency, and accountability to successfully complete patient care interactions. Additional responsibilities may be added as necessary to this role based on changes in manufacturer requirements.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

• 1-3 years of experience in patient care services for drug products
• 1-3 years of understanding, managing, and resolving customer service needs related to a drug product
• Able to handle a volume of individual patients for support needs
• Able to multitask, provide follow-up, and prioritize work based on urgency
• Excellent customer service skills for phone interactions
• Able to understand manufacturer program requirements including HIPPA, patient eligibility, and business rules of patient financial assistance programs
• Able to understand how patients can receive drug products through various channels
• Bi-Lingual, Fluent in Spanish preferred but not required

ESSENTIAL JOB DUTIES

• Regularly communicate with patients to assist with manufacturer's patient support programs
• Communicate educational information regarding patient support programs for patient understanding
• Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration
• Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance in qualified
• Understand when to escalate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution

EMPLOYEE BENEFITS

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement