Program Analyst

Victor Community Support Services; Chico (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

9 Paid Holidays

PTO & Sick leave

403B Retirement plan

Employee Assistance Program

Mileage Reimbursement

Discount programs

Tuition Assistance

Employee Referral Bonus

Verizon Wireless Discount

Job summary

Victor Community Support Services is seeking a Program Analyst to advance the organization’s evaluation processes for Wraparound and other service delivery types.

Under the supervision of the Director of Quality, you will conduct research, analyze data, produce qualitative and quantitative reports, and support continuous improvement across programs. Experience with data analytics, outcomes reporting, and measurement systems is essential.

Qualifications

• Master's or Doctorate in behavioral science or related field from an accredited institution.
• At least 1 year of qualitative/quantitative research, data/report writing, or statistical analysis experience.
• Advanced knowledge of data analytics methodologies, data management, and outcomes management systems.
• Advanced knowledge of Microsoft Office and Excel; basic knowledge of Access.

Responsibilities

• Provide meaningful qualitative and quantitative reports, analyses and evaluation to leadership and staff.
• Offer site consultations and assessments on service delivery and data management systems.
• Lead the development and implementation of the Outcomes and Evaluation system across the agency.
• Assist with consumer satisfaction data collection and reporting protocols to capture feedback on quality of service.
• Support diversification of wraparound populations and contracting opportunities.

Skills

Data analytics

Report writing

Qualitative research

Quantitative research

Statistical analysis

Advanced Excel

Education

Masters or PhD in behavioral science or related field

Tools

Microsoft Office

Excel

Access

Job description

Must reside in the state of California

Why Victor?

• Learning Organization:Victor provides the best training for new grads and clinicians looking to begin their career!
• Leadership Development:Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions!
• Reimbursements:Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more!
• Loan Forgiveness:Victor employees can apply for Public Service Loan Forgiveness!

Position Summary:

Under the direction and supervision of the Director of Quality, the Program Analyst conducts research, analysis and evaluation functions in order to further the advancement of the Victor program evaluation process. The Program Analyst assists with increased data collection, outcomes reporting, and continuous quality improvement of Victor Wraparound and other service delivery types.

Essential Functions:

• Provides meaningful qualitative and quantitative reports, analysis and evaluation of programs to leadership and program staff, including feedback on maximizing program effectiveness and efficiency. Utilizes data analytics and reporting to provide recommendations for enhancing the entire outcomes management system, program evaluation processes, and service delivery models.
• Provides site consultation and assessment regarding the development of effective service delivery and data management systems.
• Facilitates the Agency-wide Outcomes and Evaluation system development and implementation to ensure key program performance outcomes measurement and reporting with the Program Evaluation and Outcomes team.
• Assists with the development of systems and protocols to support the Agency collection of Consumer Satisfaction data and related reporting protocols to ensure consumer input and feedback regarding quality of service delivery and needed program expansion.
• Conducts research and exploration as assigned to support the diversification of wraparound target populations, adjunctive service types, and contracting agencies to support the Victor Business Development Plan and Agency Strategic Priorities.

Minimum Required Education and Experience:

• Completion of a program of study with Masters’ or Doctorate degree in a field of behavioral science or related field from an accredited educational institution.
• One year of relevant qualitative/quantitative research experience, data/report writing experience and/or statistical analysis experience.
• Demonstrate advanced knowledge of data analytics methodologies, data management systems, an outcomes management systems.
• Demonstrate knowledge in basic statistical principles, analytical techniques and methods, and outcome measurement system development.
• Advanced knowledge in Microsoft Office and Excel. Basic knowledge in Microsoft Access.

Position/Program Requirements:

• Must possess a valid California driver's license, personal auto insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy: Motor Vehicle Operating Standards.
• Must be physically and mentally fit in accordance with the Agency’s Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, and drug screening test.
• Must be willing to complete a personal background investigation conducted by the State of California and must meet Community Care Licensing standards for employment.

Compensation:

• Pay Range: $35.49/per hour - $47.32/per hour (actual salary is dependent on verification of applicable experience above the minimum qualifications for the role)
• Low-cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 9 Paid Holidays, PTO and Sick pay
• Mental Health Day
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement
• Working Advantage Discount Program
• Verizon Wireless Discount
• Tuition Assistance
• Employee Referral Bonus Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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