Program Analyst

mPower; Bethesda (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

mPower, Inc., located in Bethesda, Maryland, is seeking a skilled Program Analyst. In this role, you will provide strategic support by analyzing program performance and identifying automation opportunities to drive process improvements.

The ideal candidate has over 7 years of experience in program analysis and strong analytical skills. You will support client operations to optimize efficiency and enhance decision-making through innovative solutions. Join our team and contribute to impactful program changes.

Qualifications

• 7+ years of experience in program analysis or operational analysis.
• Experience supporting complex programs within government or large environments.
• Strong ability to translate data into actionable insights.

Responsibilities

• Perform general administration and advisory services.
• Identify opportunities to automate manual processes.
• Collaborate with teams to implement automation solutions.
• Analyze existing workflows to identify inefficiencies.

Skills

Analytical skills

Problem-solving skills

Automation implementation

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office (Excel, PowerPoint, SharePoint)

Data visualization tools

Job description

Program Analyst

mPower, Inc. is looking for a well‑rounded Program Analyst to join our team. The Program Analyst provides strategic and operational support to program leadership by analyzing program performance, identifying opportunities for automation and innovation, and driving continuous process improvement initiatives. This role supports the client in optimizing program operations, improving data‑driven decision‑making, and implementing solutions that enhance efficiency, transparency, and scalability.

Job Responsibilities

• Assists in performing general administration and advisory services and/or functions, to include: relocation requests, human resources services, facilities management, process improvement, change management, and space/logistics, safety/security.
• Prepare HR packages for review and submission.
• Assist with planning, execution, and monitoring activities to ensure alignment with strategic objectives.
• Identify opportunities to automate manual processes using modern tools, platforms, and data solutions.
• Collaborate with cross‑functional teams to design and implement automation solutions that improve efficiency.
• Lead or support pilot initiatives to test new technologies, methodologies, or tools that enhance performance.
• Analyze existing workflows, business processes, and operational procedures to identify inefficiencies or redundancies.
• Develop and implement process improvement initiatives that enhance productivity, quality, and program outcomes.
• Apply continuous improvement methodologies to streamline operations.
• Document improved processes, develop standard operating procedures (SOPs), and support change management efforts.
• Facilitate meetings, working groups, and workshops focused on process improvement and innovation initiatives.

Required Qualifications

• Bachelor's degree in Business Administration, Public Administration, or related field. An additional 4 years of related experience can be substituted.
• 7+ years of experience in program analysis, program management support, or operational analysis.
• Experience supporting complex programs within government or large organizational environments.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable insights.
• Experience identifying and implementing automation or process improvement initiatives.
• Advanced proficiency with Microsoft Office tools (Excel, PowerPoint, SharePoint) and data visualization tools.
• Excellent written and verbal communication skills.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non‑disqualifying disability, or any other characteristic protected by law.