Program Analyst

State of Georgia; Atlanta (GA); Remote; USD 44,000 - 56,000; Full time

Job summary

The Georgia Department of Community Affairs is looking for a Program Analyst to support the Regulatory Compliance Team. Key responsibilities include managing resident concerns, compliance invoicing, and ensuring accurate tracking of inquiries. The role requires strong communication skills, organizational expertise, and the ability to work effectively in a dynamic team environment.

Qualifications

• 2-3 years of relevant experience in property maintenance, inspections, and housing programs.
• Proficiency in communication, recordkeeping, and organizational skills.

Responsibilities

• Receive, log, and deescalate resident complaints.
• Collaborate with vendors to resolve compliance issues.
• Review and process invoices related to compliance.

Skills

Communication

Organizational skills

Recordkeeping

Attention to detail

Education

Associate’s degree in public administration, business, finance, urban planning, or related field

Tools

Microsoft Office

Compliance management systems (Emphasys)

Job description

Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work

GENERAL DESCRIPTION:

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to helping build strong, vibrant communities through the development of safe, decent and affordable housing. DCA offers a fast pace, challenging and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.

SUMMARY

The Program Analyst supports the Regulatory Compliance Team by managing the agency response to resident concerns, compliance invoicing, casualty loss and serving as backup support for the regulatory compliance team. This role ensures accurate tracking and resolution of stakeholder inquiries, financial processing tie d to compliance services and supports the agency regulatory obligations under programs monitored by the Office of Portfolio Management.

Key Responsibilities:

• Receive, log, and deescalate resident complaints and concerns sub mitted to OPM
• Collaborate with property owners, owner agents, and DCA’s legal department to resolve issues in a timely manner
• Draft written responses and maintain detailed documenta tion of all i nteractions and resolutions
• Identify patterns or reoccurring concerns for possible escalation to SPT
• Document physical conditions, take photographs, and enter finding the Emphasys Insp ection Portal
• Verify the presence and condition of required signage, leasing office posting and safety equipment
• Serve as a backup liaison for co mpliance communications and coordination staff absences or reporting deadlin es.
• Assist with regulatory repo rting as needed

Invoicing and Financial Tracking

• Review and process invoices related to compliance monitoring activities of third-party vendors as it relates to compliance monitoring (inspections)
• Track expenditures and reconcile payment against program budgets and vendor contracts.
• Communicate with vendors and DCA’s Accounting staff to ensure timely processing and resolution discrepancies

• Conduct a minimum number of asset management yearly Windshield inspections within the Atlanta metro area

IRS Casualty Loss Event Tracking

• Maintain a log of IRS- defended casualty loss events reported by property owners
• Verify receipt of required documentation including notice of loss, insurance claims, restoration timeline lines, and updates.
• Track deadlines for property restoration and coordinate follow-up to ensure continued program compliance under Section 42
• Work with the Regulatory Compliance Team to determine if 8823 fillings or extensions are warranted.

Pre- Qualifications:

• Associate’s degree in public administration, business, finance, urban planning, a related field or an equivalent combination of education and relevant experience
• Minimum 2 – 3 years of relevant experience in property maintenance, inspections, housing programs, and customer service
• Knowledge of LIHTC programs requirements and basic under standing of IRS reporting such as 8823 and casualty loss rules
• Excellent communication , recordkeep ing, and organizational skills.
• Proficiency in Microsoft Office and compliance management systems (Emphasys)
• Ability to travel to sites throughout the Atlanta Metro area and work outdoors in various conditions

Certification Requirements:

• Must possess or be actively pursuing HCCP (Housing Credit Certified Professional) certification upon hire
• Must possess o r be actively p ursuing HOME cer tification
• Must possess or be actively pursuing FHC (Fai r Housing Certification) Certification upon hire
• Certification must be completed within 12 months of hire; failure to do so may result in reclassification of the role.

Preferred Qualifications:

• HCCP Certification at the time of application.
• NSPIRE- Ace Certification at the time of the application
• Experience working directly with HUD-funded housing programs (HOME, RAD, HOME- ARP , 811, PSH and etc)
• Prior experience with state housing finance agencie s
• Experience working directly with LIHTC Compliance
• Experiences with handing resident concerns and regulatory complaints

WORKING CONDITIONS (TRAVEL,HOURS,ENVIRONMENT)

This position is remote.

PHYSICAL / SENSORY REQUIREMENTS:

Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operates a computer and other office equipment.

Must be able to remain in a stationary position 50% of the time.

Must be able to perform office-related duties.

Must be able to operate office equipment.

Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.

Must be able to perform essential job functions, with or without reasonable accommodation.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

Must maintain punctuality and attendance as scheduled.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at [phone]

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

High school diploma/GED and two (2) years of job-related experience. Note: Some positions may require a valid driver's license.

Additional Information

• Agency Logo:
• Requisition ID: REG049B
• Number of Openings: 1
• Advertised Salary: $44, 998.81- $55,080
• Shift: Day Job
• Internal Contact Name: Tara Montgomery
• Internal Contact Email: [e-mail]
• Posting End Date: Jul 6, 2025