Specialty Pharmacy Program Analyst - Remote

Orsini - Rare Disease Pharmacy Solutions; Elk Grove Village (IL); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading company in rare disease pharmacy solutions is seeking a Specialty Pharmacy Program Analyst. This role involves collaborating with various teams to support manufacturer programs and ensure efficient patient processing. Ideal candidates will possess strong communication skills and a background in specialty pharmacy. The position offers competitive benefits and a salary range of $55,000 to $65,000.

Benefits

BCBSIL Medical

Delta Dental

EyeMed Vision

401k

Accident & Critical Illness

Life Insurance

PTO, Holiday Pay, and Floating Holidays

Tuition Reimbursement

Qualifications

• 4+ years of relevant experience preferably in Specialty Pharmacy.
• Pharmacy Technician License and National Pharmacy Technician Certification preferred.

Responsibilities

• Provide accurate patient status information to assigned manufacturers.
• Collaborate with internal teams to expedite patient processing.
• Identify and resolve escalated issues related to reimbursement.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Description

About Orsini Rare Disease Pharmacy Solutions

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Salary Range: $55,000-65,000

Position Summary

The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff, and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participating in and facilitating manufacturer status update meetings, ensuring manufacturer contract obligations are met, and providing prompt follow-up on inquiries from assigned manufacturer(s). The analyst will work as part of the account team to build strong manufacturer relationships and support internal therapy teams by assisting in processing orders and handling escalated cases as needed. The analyst will be actively engaged with the manufacturer program manager and therapy team to ensure program requirements are met and the program operates as designed.

Required Knowledge, Skills & Training

• Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferably in Specialty Pharmacy
• Ability to successfully work with a diverse customer base both externally and internally, including manufacturer account representatives, MD office staff, and patients.
• Excellent verbal and written communication skills
• Experience in providing excellent customer service to internal and external customers and react with a strong sense of urgency when needed to prevent or resolve issues.
• Ability to work well in a team environment and support other team members.
• Ability to manage intake of issues via phone and email, segregate urgent from non-urgent.
• Attention to detail and flexibility to changing priorities.
• Quick problem-solving and clear communication of results in a timely fashion.
• Ability to prioritize workload and adhere to response times for manufacturer inquiries.
• Proficiency in multitasking and meeting tight deadlines.
• Ability to work in a fast-paced environment.
• Pharmacy Technician License (Preferred)
• National Pharmacy Technician Certification (Preferred)
• Intermediate knowledge of Microsoft Excel (Required)

Essential Job Duties

• Provide concise and accurate patient status information from the system or via collaboration with team members to assigned manufacturers.
• Collaborate with internal teams to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues related to complex reimbursement.
• Serve as point of contact for manufacturer field reps, MD offices, and patients for all assigned orders.
• Lead weekly (or more or less frequently as needed) calls with manufacturers in conjunction with the Program Manager.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls as directed by the Program Manager/Therapy Team Manager.
• Identify patients with potential delays in shipment and strategize to expedite or escalate as necessary.
• Prepare and review internal reports for assigned therapy and manufacturer as requested.
• Attend scheduled meetings with manufacturers, program managers, and therapy teams.

Employee Benefits

• BCBSIL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement