Program Administrator

Element Care; Lowell (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Element Care in Lowell, MA is seeking a Program Administrator to manage daily PACE program operations, quality, customer service, and cost management under the Director of Center Operations/Center Manager. Role includes compliance with state, federal, and organizational regulations and oversight of center coverage.

The ideal candidate has leadership experience with staff, knowledge of operations management, and a focus on quality improvement and patient care delivery within a geriatric setting.

Qualifications

• Bachelor's degree preferred in health care administration or related field.
• Minimum 1 year of experience leading staff.
• Minimum 1 year of experience with geriatric population.
• Knowledge of operations management.
• Demonstrated leadership and motivation skills.
• Ability to initiate and drive changes; results-driven.
• Knowledge of quality improvement, care delivery processes, staffing and budgeting.
• Strong interpersonal communication skills.

Responsibilities

• Oversees day-to-day standards, staffing coverage, scheduling, fiscal management and quality improvement.
• Ensures compliance with federal, state and local regulatory requirements.
• Monitors service quality and utilization of standards.
• Assists in developing and implementing quality improvement plans.
• Ensures staff provide high quality care and services.
• Investigates and resolves concerns regarding care and services.
• Tracks timeliness of service requests, falls, events, grievances and care plans.
• Oversee the PACE Operations including care planning, service delivery, grievances, appeals and customer service.

Skills

Leadership

Interpersonal skills

Quality improvement

Operations management

Budgeting

Customer service

Staff development

Education

Bachelor's degree in health care administration

Job description

Program Administrator

Element Care Lowell, Massachusetts, United States

About this position

GENERAL SUMMARY

The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.

ESSENTIAL RESPONSIBILITIES

• Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
• Ensures compliance with federal, state and local regulatory requirements.
• Monitors the quality of service and utilization of standards.
• Assists in development and implementations of quality improvement plans.
• Ensures staff provides the highest quality of care and services.
• Investigates and resolves concerns regarding care and services.
• Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
• Oversite of the following specialty areas:

PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.

• Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
• Frequent local travel amongst all Element Care centers.
• Performs other duties as required.

JOB SPECIFICATIONS

• Bachelor’s degree in health care administration or a related field preferred.
• Minimum of 1 year of experience with leading staff.
• Minimum of 1 year of experience working with a geriatric population.
• Knowledge of operations management.
• Demonstrated leadership and motivation skills.
• Ability to initiate and drive changes; demonstrated results-driven approach.
• Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
• Demonstrated interpersonal communication skills.