Program Administrative Assistant

Behavioral Health Network, Inc.; Worcester (MA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

403(b)

Educational assistance

Medical benefits

Dental benefits

Vision benefits

Employee assistance program

Descripción de la vacante

Behavioral Health Network, Inc. is seeking an Administrative Assistant to join our team in Massachusetts, supporting individuals served from day one. You will be a key point of contact and help with intake, scheduling, and documentation in our EHR system.

Ideal candidates have a high school diploma or GED, at least one year of administrative experience, and strong Microsoft Office skills plus excellent communication. We offer meaningful work and a supportive HEART culture.

Formación

• High School Diploma or GED required.
• At least one year of administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively with individuals recovering from substance use disorders.

Responsabilidades

• Welcome individuals served and visitors, and complete the intake process, including demographic information and required documentation.
• Schedule intake diagnostics and appointments, and alert clinical and nursing staff of admissions.
• Scan and maintain intake and treatment documentation in the EHR document library.
• Answer incoming calls, coordinate referrals with clinical staff, and collect payments/copayments as needed.

Conocimientos

Interpersonal skills

Verbal communication

Written communication

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Meaningful Administrative Role - Serve as a key point of contact for individuals served, supporting their treatment journey from day one.
• Professional Growth - Develop skills across clinical documentation systems, office operations, and community coordination.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a respected organization serving Massachusetts communities since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Welcome individuals served and visitors, and complete the intake process, including demographic information and required documentation.
• Schedule intake diagnostics and appointments, and alert clinical and nursing staff of admissions.
• Scan and maintain intake and treatment documentation in the EHR document library.
• Answer incoming calls, coordinate referrals with clinical staff, and collect payments/copayments as needed.

Who You Are:

• High School Diploma or GED required.
• One year of prior administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively with individuals recovering from substance use disorders and understand the sensitivities of the population served.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another.

PAY: $22.00-$24.00 per hour

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.