Profit-Driven Customer Growth Manager

Kao EMEA & Americas; Minneapolis (MN); Presencial; USD 100 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) match

36 total days off

Resumo da oferta

Kao is seeking a Customer Business Manager to drive profitable, sustainable growth across assigned retail customers by translating brand strategies into actionable plans. You will manage account performance through forecasting, financial stewardship, business analysis, customer relationship management, and cross-functional execution.

The role serves as the day-to-day link between the customer and internal teams, identifying growth opportunities, optimizing investments and promotions, and

Qualificações

• 7+ years of relevant CPG related experience; knowledge of sales fundamentals, including assortment, pricing, merchandising, promotion, distribution, and category management principles
• Intermediate negotiation and selling skills; ability to address objections, communicate value propositions, and support customer business reviews
• Self-motivated with a growth mindset, strong attention to detail, and the ability to operate independently while exercising sound business judgment
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations and customer selling stories
• Strong communication and executive presentation skills, with the ability to influence stakeholders internally and externally

Responsabilidades

• P&L, Budget and/or Financial Management: Build and own customer forecasts
• Evaluate promo ROI, mix impact, and margin implications
• Own day-to-day budget tracking for assigned accounts
• Decide how trade funds are allocated within guardrails
• Prepare promo ROI assessments and margin impact views
• Recommend mix, or promo changes
• Recommend financially sound actions aligned to sales targets
• Present financial implications to internal partners
• Active management of customer financial performance
• Identify and execute profitability improvement opportunities
• Make recommendations regarding pricing architecture, promotional cadence, and assortment profitability
• Business Analysis: Identify root causes and implications
• Translate insights into recommendations
• Prioritize business issues and opportunities for deep dive
• Prioritize requests by brand/trade/customer
• Answer what should we do differently
• Diagnose root causes behind performance gaps or wins
• Lead or support preparation of business assessment deliverables
• Apply best practices across multiple business planning scenarios
• Analyze and document risks and benefits
• Identify business opportunities for growth and profitability
• Create business cases and ROI analyses to support recommendations
• Assess opportunity size, resource requirements, and expected outcomes
• Planning & Execution: Build customer execution plans aligned to strategy
• Coordinate with Supply Chain, Trade, and Marketing
• Adjust execution details to meet customer requirements
• Shape sell-in recommendations on pricing, packs, and assortment
• Advocate for customer needs in innovation discussions
• Influence launch timing
• Flag customer-specific risks and requirements
• Ensure alignment across in-store, omnichannel, and digital commerce activations
• Ensure integration with broader Sales, Trade, Brand, and customer strategies
• Partner cross-functionally to bring innovation and activation plans to market
• Set agendas and shape customer conversations
• Push back and reframe buyer requests when needed
• Influence decisions using data and strategy
• Partner with Brand and Trade to deliver compelling retailer stories
• Lead account teams in creating and evaluating retailer-focused executions
• Tailor value propositions to retailer priorities and stakeholders
• Conduct customer discovery to uncover needs, challenges, and decision criteria
• Navigate objections and negotiations
• Build multi-threaded relationships across retailer organizations
• Demonstrate stakeholder mapping and mutual action planning
• Advocate for customer opportunities internally and externally
• Secure alignment and commitment around growth initiatives

Conhecimentos

CPG experience

Forecasting

Financial analysis

Negotiation

Cross-functional collaboration

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Kao is seeking a Customer Business Manager to drive profitable, sustainable growth across assigned retail customers by translating brand strategies into actionable plans. You will manage account performance through forecasting, financial stewardship, business analysis, customer relationship management, and cross-functional execution.

The role serves as the day-to-day link between the customer and internal teams, identifying growth opportunities, optimizing investments and promotions, and