Professional, Technology Program Management

Jones Lang LaSalle Incorporated; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Technology Operations Analyst to support day-to-day IT operations across WD Technology Enablement. You will perform system administration, troubleshooting, user training, and automation to ensure reliable, secure technology services for our Work Dynamics accounts.

The role requires 3+ years in IT operations, strong scripting/automation skills, and knowledge of security/compliance.

Qualifications

• Bachelor's degree in Information Technology or a related field is required.
• 3+ years of experience in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.

Responsibilities

• Perform system administration tasks including software installations, updates, and configurations.
• Provide advanced troubleshooting and technical support; escalate complex issues as needed.
• Develop and deliver user training; create and maintain clear documentation for configurations and procedures.
• Monitor system performance and implement optimization to improve reliability and efficiency.
• Assist with compliance and auditing activities to meet security requirements.
• Develop and implement scripts and automation to streamline tasks.
• Collaborate with the Service Delivery Manager and team on service-related issues and projects.
• Support the implementation of security policies and report potential vulnerabilities.

Skills

Systems administration

Troubleshooting

User support

Scripting & automation

IT security

Communication skills

Education

Bachelor's degree in IT or related field

ITIL v4 Certification

Job description

# Technology Operations Analyst, WD Technology Enablement The Technology Enablement function empowers Work Dynamics (WD) accounts to gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.The Technology Operations Analyst is a vital role within the Work Dynamics Technology Enablement team, responsible for the day-to-day operational support and maintenance of technology systems and applications for assigned Work Dynamics accounts. The Technology Operations Analyst provides technical expertise, advanced troubleshooting, and user support to ensure the smooth and efficient operation of technology services. This role is essential for maintaining system performance, security, and compliance. The Technology Operations Analyst works closely with the Service Delivery Manager to ensure seamless service delivery.Key Responsibilities:* **Systems Administration & Maintenance:** Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.* **Troubleshooting & Support:** Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.* **User Training & Documentation:** Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.* **Performance Optimization:** Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.* **Compliance & Auditing:** Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.* **Scripting & Automation:** Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.* **Collaboration & Communication:** Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.* **Security Awareness & Support:** Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.Qualifications and Skills:* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).* 3+ years of experience in IT operations or a related role.* Strong technical skills in systems administration, troubleshooting, and user support.* Experience with scripting and automation tools.* Understanding of IT security principles and compliance requirements.* Excellent communication and interpersonal skills.* Ability to work independently and as part of a team.* Familiarity with the JLL Work Dynamics technology ecosystem is a plus.* Relevant certifications (e.g., ITIL v4) are a plus.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 60,000.00 – 85,000.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**Remote –Chicago, IL, Los Angeles, CA, New York, NY, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!