Professional, Technology Program Management

Jones Lang LaSalle Incorporated; Chicago (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is hiring a Technology Operations Analyst to manage day-to-day IT operations for Work Dynamics accounts and ensure high service delivery and security. You will handle system administration, troubleshooting, user support, and automation in a dynamic environment.

The role requires a 3+ year background in IT operations, a bachelor’s degree in IT/CS, and knowledge of IT security fundamentals.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years in IT operations or a related role.
• Strong systems administration, troubleshooting, and user support skills.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Familiarity with JLL WD technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.

Responsibilities

• Perform system administration tasks and ensure systems run optimally.
• Provide advanced troubleshooting and technical support.
• Develop and deliver user training; maintain documentation.
• Monitor performance and implement optimization measures.
• Assist with security compliance and auditing activities.
• Develop scripts and automation to streamline tasks.
• Collaborate with Service Delivery Manager and team members.
• Support security policy implementation and report vulnerabilities.

Skills

System administration

Troubleshooting

User support

Scripting & automation

IT security basics

Communication

Independent worker

Team collaboration

ITIL v4 knowledge

Education

Bachelor's degree in IT/CS or related field

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Technology Operations Analyst, WD Technology Enablement

The Technology Enablement function empowers Work Dynamics (WD) accounts to gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security. The Technology Operations Analyst is a vital role within the Work Dynamics Technology Enablement team, responsible for the day-to-day operational support and maintenance of technology systems and applications for assigned Work Dynamics accounts. The Technology Operations Analyst provides technical expertise, advanced troubleshooting, and user support to ensure the smooth and efficient operation of technology services. This role is essential for maintaining system performance, security, and compliance. The Technology Operations Analyst works closely with the Service Delivery Manager to ensure seamless service delivery.

Key Responsibilities

• Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
• Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.
• User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
• Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
• Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
• Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

60,000.00 – 85,000.00 USD per year

Location

Remote –Chicago, IL, Los Angeles, CA, New York, NY, San Francisco, CA

Personalized benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.