Professional Services Specialist - Custody/Law Enforcement

Lexipol Media Group; Mississippi; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing public safety through innovative policies and technology. As a Professional Services Specialist, you will play a vital role in customizing policy manuals for law enforcement agencies, ensuring they meet the unique needs of each client. This remote position allows you to leverage your expertise in project management and policy editing while working alongside a team of dedicated professionals. With a focus on delivering high-quality service and fostering strong client relationships, you will contribute to a mission that empowers first responders and enhances community safety. If you are self-motivated and passionate about making a difference, this is the perfect opportunity for you.

Benefits

401(k) Plan

Competitive Salary

Incentives

Comprehensive Benefits

Qualifications

• Experience in a local public safety agency leadership role.
• At least two years of policy management and editing experience.

Responsibilities

• Manage client satisfaction with policy content and platforms.
• Oversee the implementation process and project timelines.

Skills

Policy Management

Project Management

Risk Management Principles

Client Communication

Microsoft Office Proficiency

Education

Bachelor's degree in Criminal Justice

Bachelor's degree in Business Administration

Tools

Lexipol Online Policy Delivery System

Microsoft Office

Job description

Professional Services Specialist - Custody/Law Enforcement

This is an hourly, full-time, remote role - #LI-Remote

Candidates must have experience working for a US-based local public safety agency with experience writing and editing agency policy to be considered.

At Lexipol, our mission is to create safer communities and empower front-line individuals with market-leading content and technology. Our team collaborates closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor solutions that address today’s challenges and ensure first responders return home safely each shift.

Working at Lexipol means making a difference – day in and day out.

The Work

The Professional Services Specialist plays a key role in ensuring client satisfaction with Lexipol’s policy content and platforms, aligning with their business needs, and resolving issues promptly. This role involves managing designated projects within specific scopes and timelines using established methods.

The Professional Services Specialist - Custody will assist Custody/Corrections clients in customizing their policy manuals to fit their agency's needs and bringing these policies online within a specified timeframe. It is a client-facing role that provides guidance on policy customization, manages Daily Training Bulletins (DTBs), and implements policy updates.

The primary focus is to leverage team expertise to deliver high-quality project leadership and guidance, completing the assigned scope within established timelines.

Focus Areas:

Policy Implementation

• Apply knowledge of risk management principles within an agency.
• Review existing policies for alignment with Lexipol Master Policy Content.
• Provide project leadership in a remote team environment.
• Guide policy editing decisions in compliance with Lexipol’s legal guidelines.
• Conduct detailed policy editing to ensure applicability and practicality for the agency, adhering to Lexipol style and format.

Project Management

• Oversee the entire implementation process, including timelines, task coordination, and resource management.
• Gather and utilize client feedback for process and content improvements.
• Manage and document all project phases.
• Meet or exceed project timelines.
• Coordinate client communication effectively in a remote environment.

Policy Update Management

• Coordinate review and approval of policy updates with clients.
• Make necessary edits based on client input.
• Release policy updates as directed.
• Maintain records and reports of client programs.

Daily Training Bulletin Management

• Conduct monthly validation and release of DTBs.
• Manage program records and reports.

Continuous Improvement

• Provide feedback on team processes and products for ongoing improvement.

Minimum Requirements:

• Experience in a local public safety agency leadership role in Custody or Corrections, with at least first-line supervisory experience (Sgt. or higher).
• At least two years of policy management and editing experience in a local Custody or Corrections agency.
• Experience with Lexipol’s online policy delivery system is a plus.
• Experience as an LE Accreditation Manager or with accreditation processes is a plus.
• Self-motivated with the ability to operate independently in a remote setting.
• Bachelor’s degree in criminal justice, business administration, or a related field, with relevant experience, or equivalent experience in policy development.

Qualifications:

• Understanding of public sector risk management principles.
• Exceptional project and time management skills.
• Ability to work autonomously and remotely.
• Proficiency in Microsoft Office and internet resources.

Target Outcomes:

• Accurate assessment of client policies.
• Proficient review rate of 15 pages/hour.
• Timely project completion.
• High customer service quality.

Employee Value Proposition

• Join a high-performance team of public safety veterans focused on impactful work.

The Environment

• Report to a regional Senior Project Manager.
• Drive projects to completion with a focus on collaboration and support.

Additional duties may be assigned as needed. Management reserves the right to modify duties at any time.

Compensation and Benefits

Competitive salary, incentives, and comprehensive benefits including 401(k). Hourly range: $30 - $34/hour plus annual bonus.

About Lexipol

Lexipol supports first responders and public servants with policies, training, and wellness resources. We serve over 2 million professionals across more than 12,000 agencies. Visit www.lexipol.com for more information.

Lexipol is an Equal Opportunity Employer. We ensure nondiscrimination in all employment practices.