Senior Director, Global Services Operations

World Wide Technology; St. Louis (MO); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned professional to lead operations and customer service support. This role demands over 15 years of experience in optimizing business processes and managing teams. You will be instrumental in fostering a culture of collaboration, innovation, and respect, ensuring all team members thrive. The company offers a comprehensive benefits package, including health care, financial benefits, and generous paid time off. If you are passionate about empowering teams and driving operational excellence, this opportunity is perfect for you.

Benefits

Health, Dental, and Vision Care

Employee Assistance Program

Wellness Program

401k Plan with Company Matching

Tuition Reimbursement

Paid Time Off

Nursing Mothers Benefits

Pet Insurance

Employee Discount Program

Qualifications

• 15+ years' experience in operations or customer service support roles.
• Excellent leadership and communication skills.

Responsibilities

• Manage and mentor a globally dispersed team.
• Collaborate with business and cross-functional teams.

Skills

Leadership Skills

Communication Skills

Negotiation Skills

Interpersonal Skills

Team Management

Business Process Optimization

Customer Service Support

Education

Bachelor's Degree in Business or IT

MBA Preferred

BPO Certifications (Six Sigma, Lean Six Sigma)

Tools

Microsoft Office Suite

Job description

QUALIFICATIONS:

• Bachelor's Degree in Business or IT related field of study
• MBA Preferred
• Not required, but preferred, one or more of the following: BPO certifications (Six Sigma, Lean Six Sigma, other, etc.)
• 15+ years' experience in operations, customer service support, or business process optimization roles. Consulting background a plus.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to relate to all levels of the organization.
• Experience in working and collaborating with business and cross-functional teams
• Strong written and verbal communication skills.
• Strong negotiation skills, especially in managing customer expectations, and driving priorities
• Proven ability to manage, mentor and coach a globally dispersed team
• Proficiency in Microsoft Office Suite of tools
• Embrace the WWT culture and values
• Some domestic & international travel will be required

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

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