Professional Services Representative

Delta Dental Plan of Michigan; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Delta Dental Plan of Michigan, part of Delta Dental Plans Association, seeks a Professional Services Representative to recruit participating dentists for Delta Dental programs. Candidates must reside in Michigan and be able to work remotely with occasional travel to meetings.

You will build relationships with the dental community, visit practices, conduct seminars, and support recruitment with Salesforce data analysis.

Qualifications

• Associate's degree or equivalent in relevant field.
• Two years of related work experience in customer service, sales, or recruiting.
• One year of chair-side assisting experience.
• Strong knowledge of claims adjudication and dental terminology.

Responsibilities

• Recruit and retain dentists in Delta Dental networks.
• Log all points of contact in Salesforce.
• Visit participating and non-participating dentists to explain programs and resolve claims issues.
• Analyze data and reports to support recruitment needs.
• Represent the company at regional and national dental meetings and community events.
• Develop and conduct dental office seminars and presentations for schools and local societies.
• Keep abreast of products and promote new programs to boost participation.
• Perform other related duties as assigned.

Skills

Sales

Customer service

Recruiting

Presentation skills

Verbal communication

Written communication

Education

Associate's degree

Tools

Salesforce

Excel

Word

PowerPoint

Job description

Job Title

Professional Services Representative

Number of Positions

1

Location

Okemos, MI

Location Specifics

Fully Remote

Job Summary

Candidates must reside in Michigan.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

To recruit participating dentists for various Delta Dental programs.

Primary Job Responsibilities

• Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce.
• Visits participating and non-participating dentists to ensure understanding of the company's programs and procedures in order to resolve claims processing problems.
• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.
• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.
• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.
• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Minimum Requirements

Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene and two years' related work experience in customer service, sales, or recruiting as well as one year work experience in chair side assisting. Will accept any suitable combination of education, training, or experience.

Position requires advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; advanced presentation skills; effective verbal and written communication skills; experience working with word processing and spreadsheet software, ability to resolve complex problems and use independent judgment.

#LI-Remote

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.