Professional Services Solutions Architect (Remote Position)

ADP; St. Louis (MO); Remote; USD 100,000 - 140,000; Full time

Job summary

ADP is seeking a Professional Services Solutions Architect for a remote role that blends pre-sales with delivery responsibilities. You will work between Sales and Professional Services to design scalable solutions, respond to RFPs, and guide integration strategies, with post‑sale support to ensure a smooth transition into delivery.

The role requires deep API and integration knowledge, strong communication skills, and experience in customer-facing technical positions within a SaaS environment.

Qualifications

• Experience in a SaaS environment, preferably supporting enterprise or mid-market.
• Ability to translate business requirements into clear technical and delivery solutions.
• Experience in customer-facing technical roles such as Solutions Architect, Sales Engineer, Technical Consultant, or Implementation Architect.
• Strong understanding of APIs, system integrations, and data migrations.

Responsibilities

• Partner with Sales during sales cycles to provide technical guidance on solution design, architecture, and integration considerations.
• Participate in client discovery and sales calls to understand business goals, technical environments, and success criteria.
• Respond to RFPs, RFIs, providing clear, accurate, and scalable responses.
• Explain solution capabilities, integration options, and implementation approaches to both technical and non-technical stakeholders.
• Identify technical risks, assumptions, and dependencies early in the sales process.

Skills

Solution architecture

APIs & integrations

RFP/SOW responses

Customer-facing

Technical communication

Tools

ADFS

OAuth

OpenID Connect

Job description

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Professional Services Solutions Architect (Remote Position)

Full Time 30-39 Hour St. Louis, MO, US

Job Summary The Professional Services Solutions Architect is a customer-facing, hybrid pre‑sales and delivery-aligned role that serves as the technical bridge between Sales and Professional Services. This role partners closely with Sales during the pre‑sales cycle to understand client requirements, design scalable solutions, respond to RFPs, and define implementation scope. Post‑sale, the role ensures a smooth transition into Professional Services by validating technical assumptions, integrations, and delivery expectations.

This position is ideal for someone who enjoys working at the intersection of technology, customers, and delivery execution and who is motivated by getting solutions sold right and delivered successfully.

Key Responsibilities

• Partner with Sales during sales cycles to provide technical guidance on solution design, architecture, and integration considerations
• Participate in client discovery and sales calls to understand business goals, technical environments, and success criteria
• Respond to RFPs / RFIs, providing clear, accurate, and scalable responses
• Explain solution capabilities, integration options, and implementation approaches to both technical and non‑technical stakeholders
• Identify technical risks, assumptions, and dependencies early in the sales process

Scope Definition & Commercial Alignment

• Create, review, and refine Statements of Work (SOWs), including: implementation scope and deliverables; integration and API requirements; data conversion assumptions; identity and access management considerations (e.g., SSO); timeline, responsibilities, and constraints
• Ensure proposed scope aligns with product capabilities and Professional Services delivery standards
• Use AI-assisted tools (e.g., generative AI, automation, and analytics) to improve the speed and quality of solution design, documentation, and RFP/SOW responses while maintaining accuracy and customer confidentiality

Technical Architecture & Integration

• Scope and design technical approaches for: REST API integrations; data conversions and migrations; Single Sign-On (SSO) solutions such as ADFS, OAuth, or OpenID Connect
• Work with client IT teams, internal Engineering or Product to validate feasibility
• Document high-level solution architectures and integration approaches
• Provide guidance on best practices for secure, scalable implementations

Post‑Sale Transition & Delivery Support

• Lead the technical handoff from Sales to Professional Services
• Support Professional Services teams by clarifying scope, integration designs, and technical decisions
• Participate in early delivery phases as needed to ensure project kickoff success

Required Qualifications

• Experience in a SaaS environment, preferably supporting enterprise or mid‑market
• Prior experience in a customer‑facing technical role such as Solutions Architect, Sales Engineer, Technical Consultant, or Implementation Architect
• Strong understanding of APIs and system integrations; data migration and conversion strategies; identity management and SSO concepts
• Experience supporting sales engagements and drafting or reviewing SOWs
• Excellent written and verbal communication skills; comfortable responding to RFPs
• Ability to translate business requirements into clear technical and delivery solutions

Preferred Qualifications

• Background in Professional Services, consulting, or implementation delivery
• Experience working with cross‑functional teams across Sales, Services, Product, and Engineering
• Experience supporting public safety, education, healthcare, or other regulated environmentspreferred
• Familiarity with incident management, CAD/RMS, dispatch, or case management systemspreferred
• Comfortable using AI‑enabled tools (e.g., generative AI copilots) to accelerate drafting, synthesis, analysis, and documentation paired with strong quality control and responsible‑use practices
• Familiarity with enterprise IT environments and security considerations

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.