Manager, Strategic Customer Success - AI Security

Cato Networks; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock options

Health Savings/Flex Spending Accounts

Flexible time-off

Paid parental leave

Disability benefits

Job summary

Cato Networks is seeking a highly technical, strategically minded AVP Customer Success to run Cato's AI Security Customer Success function, globally. The role will define and operationalize post-sales processes for the AI Security product line, shaping how we deliver value to customers.

The ideal candidate blends cybersecurity, networking, or AI platforms experience with people management, business acumen and customer-facing success background.

Qualifications

• 8+ years in a Customer Success leadership role.
• 4+ years in a customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM.
• Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms.
• Proven ability to design scalable processes and best practices.
• Proven track record hiring technical talent and manage them globally in a highly distributed, cross-cultural background.
• Strong cross-functional leadership and communication.
• Ability to influence at the executive level, both internally and externally.
• Experience in post-M&A integration a plus.
• Ability to travel 30% of the time.

Responsibilities

• Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato's AI Security strategic customers.
• Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
• Lead the design of AI Security-related delivery processes.
• Attract, hire and manage top technical talent globally in support of Cato's AI Security customer base.
• Coordinate from strategy through execution in close collaboration with Product, R&D, PS, and Support.

Skills

Customer Success leadership

Technical customer-facing experience

Cybersecurity background

Networking background

AI platforms knowledge

People management

Cross-functional collaboration

Executive communication

Travel flexibility

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it!

The Cato CX team is seeking a highly technical, strategically minded AVP Customer Success to run Cato's AI Security Customer Success function, globally.The function is the result of an acquisition. This leader will initially be responsible for the definition and operationalization of the post-sales functions related to Cato's AI Security product line - deeply understanding the product, defining required processes, and shaping how we deliver value to customers through AI Security capabilities.

This position requires a blend of solid technology background (ideally in Cybersecurity, Networking, or AI/ML-driven platforms), people management, business acumen and experience in Customer Success (in customer facing roles).

We're looking for exceptional candidates that express the following traits:

• Curiosity - you have a desire to truly understand our customers' business needs
• Creativity - you can find a sustainable path to yes.
• Empathy - you connect at a human level with our customers and you genuinely care

Key Responsibilities

• Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato's AI Security strategic customers.
• Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
• Lead the design of AI Security-related delivery processes.
• Attract, hire and manage top technical talent globally in support of Cato's AI Security customer base.
• Coordinate from strategy through execution in close collaboration with Product, R&D, PS, and Support.

Qualifications

• 8+ years in a Customer Success leadership role
• 4+ years in a prior customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM.
• Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms
• Proven ability to design scalable processes and best practices.
• Proven track record hiring technical talent and manage them globally in an highly distributed, cross-cultural background.
• Strong cross-functional leadership and communication.
• Ability to influence at the executive level, both internally and externally
• Experience in post-M&A integration a plus
• Ability to travel 30% of the time

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include

• health/vision/dental insurance
• 401(k)
• stock options
• Health Savings/Flexible Spending Accounts
• flexible time-off
• paid parental leave
• disability benefits

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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