Professional Services Consultant

Andersen Material Handling; Wixom (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Andersen Material Handling in Wixom, MI seeks a Professional Services Consultant to support engagements from discovery through implementation and optimization. You will collaborate with customers and internal teams to deliver actionable insights and long-term value.

The role combines data analysis, warehouse technologies, project management, and client consulting to improve operations, safety, and efficiency across customer sites. Travel to client locations is expected as required.

Qualifications

• Experience analyzing operational data to identify productivity improvements.
• Ability to translate data insights into actionable recommendations for clients.
• Strong communication skills to present findings to stakeholders.
• Experience coordinating cross-functional teams on customer engagements.

Responsibilities

• Identify and implement material handling technology and process improvements.
• Analyze customer operations and data to identify opportunities for productivity gains.
• Gather and interpret data from multiple sources including telemetry and warehouse systems.
• Create reports and dashboards communicating performance trends and recommendations.
• Lead customer engagements from discovery through implementation and > scope.
• Develop project plans, coordinate activities, and monitor progress.

Skills

Data analysis

Warehouse technologies

Project management

Customer consulting

Tools

Forklift telemetry

iWarehouse Server Gateway

iTrack

Warehouse systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Services Consultant

Full Time Clerical Wixom, MI, US

3 days ago Requisition ID: 1147

POSITION SUMMARY

The Professional Services Consultant combines expertise in data analysis, warehouse technologies, project management, and customer consulting to support engagements from discovery and assessment through implementation and ongoing optimization. The Professional Services Consultant collaborates with customers and internal teams to deliver exceptional service, actionable insights, and long-term value.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Identify and implement material handling technology and process improvement solutions that optimize operations and deliver measurable business results
• Analyze customer operations, business processes, equipment utilization, and operational data to identify opportunities for productivity, safety, cost savings, and efficiency.
• Gather, organize, and interpret data from multiple sources, including forklift telemetry, Raymond iWarehouse Server Gateway, iTrack, warehouse systems, and customer-specific operational data.
• Create reports, dashboards, presentations, and customer-facing deliverables that communicate performance trends and actionable recommendations.
• Lead and support customer engagements from discovery through implementation, ensuring projects are completed on time and within scope.
• Develop project plans, coordinate implementation activities, monitor progress, and communicate project status to stakeholders.
• Facilitate customer training sessions, solution demonstrations, business reviews, and ongoing education programs.
• Collaborate with Sales, Operations, Aftermarket, Technology, and Customer Success teams to deliver integrated customer solutions.
• Translate complex analytical findings into clear business insights and recommendations for customer stakeholders.
• Create and maintain project documentation, standard operating procedures, training materials, and customer deliverables.
• Identify opportunities for additional products, services, and technology solutions that support customer objectives.
• Stay current on industry trends, emerging technologies, warehouse automation, data analytics, and material handling best practices.
• Contribute to continuous improvement initiatives and the development of professional services offerings.
• Travel to customer locations as required to support assessments, implementations, training, and project execution.