Professional Services Consultant

TradeLink Technologies; Milford (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

TradeLink Technologies in Milford, CT is seeking a Professional Services Consultant for a full-time, on-site role. You will work directly with customers to implement, configure, and support supply chain and logistics technology solutions, acting as a trusted advisor throughout the implementation lifecycle.

The role combines client-facing consulting, technical troubleshooting, business analysis, and project coordination.

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• 1-4 years of experience in consulting, software implementation, supply chain technology, or related fields.

Responsibilities

• Support customer software implementations and onboarding
• Analyze customer business requirements and workflows
• Configure and test system integrations
• Troubleshoot implementation and production issues
• Provide customer training and technical guidance
• Coordinate with internal support and development teams
• Document processes, configurations, and solutions

Skills

Analytical skills

Troubleshooting

Client-facing consulting

Project management

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

EDI

ERP

WMS

TMS

APIs

XML

JSON

Job description

Company Description

TradeLink Technologies, founded in 1999, delivers innovative supply chain visibility, logistics, and distribution solutions for global enterprises. Our platform supports more than 500 global brands, 60 logistics providers, and over 12,000 suppliers across 70 countries.

We help organizations improve operational efficiency, inventory accuracy, shipment visibility, and partner collaboration through scalable technology solutions and industry expertise.

As we continue to grow, we are looking for motivated professionals who enjoy solving complex business and technical challenges in fast-paced supply chain environments.

For more information, visit www.tradelinkone.com.

Role Description

TradeLink Technologies is seeking a Professional Services Consultant for a full-time, on-site role based in Milford, CT.

In this role, you will work directly with customers to implement, configure, and support supply chain and logistics technology solutions. You will act as a trusted advisor throughout the implementation lifecycle, helping clients optimize business processes and successfully deploy TradeLink solutions.

This position combines client-facing consulting, technical troubleshooting, business analysis, and project coordination. The ideal candidate is analytical, customer-focused, technically capable, and comfortable working across multiple projects and teams. This role offers exposure to global supply chain operations supporting many well-known brands

Key Responsibilities

• Support customer software implementations and onboarding
• Analyze customer business requirements and workflows
• Configure and test system integrations
• Troubleshoot implementation and production issues
• Provide customer training and technical guidance
• Coordinate with internal support and development teams
• Document processes, configurations, and solutions

Qualifications

• Strong analytical and troubleshooting skills to identify and resolve issues efficiently
• Experience in client-facing consulting and professional services
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication and interpersonal skills for client interactions and collaboration with global teams
• Bachelor's degree in Information Technology, Business, or a related field
• 1-4 years of experience in consulting, software implementation, supply chain technology, or related fields

Preferred Qualifications

• Experience in supply chain, logistics, distribution, warehouse operations, or transportation systems
• Knowledge of EDI, ERP, WMS, TMS, or supply chain visibility platforms
• Familiarity with APIs, XML, JSON, AS2, FTP/SFTP, or related integration technologies
• Familiarity or experience working with RFID
• Prior experience in software implementation, SaaS consulting, or professional services environments

TradeLink Technologies offers a competitive compensation package, including opportunities for professional growth and advancement.