Implementation Services Manager

LogicGate; Bellevue (WA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid time off (47 days first year)

Parental leave

Educational stipend

Stock options

Performance bonus opportunities

Job summary

LogicGate is hiring Implementation Services Managers to own customer onboarding from kickoff through rollout, delivering GRC and platform expertise to accelerate value realization. You will guide multiple concurrent implementations, balancing project timelines with deep product configuration and executive stakeholder engagement.

In this role, you will lead discovery, document business requirements, design tailored workflow configurations, and provide strategic advisory to mid-market and

Qualifications

• 3+ years in technical consulting, software implementation, or enterprise project management
• Experience with B2B SaaS implementations and customer-facing roles
• Foundational or practitioner experience in GRC, risk management, compliance, or cybersecurity
• Hands-on familiarity with customer success platforms and standard PM software
• Strong written and verbal communication with executive stakeholders

Responsibilities

• Own onboarding for new customer implementations from kickoff through rollout
• Manage multiple concurrent engagements with focus on milestones and risk management
• Lead discovery to document client requirements and map workflows
• Advise customers on implementation strategies aligned with GRC maturity
• Configure Risk Cloud applications for enterprise use cases in collaboration with client teams
• Track project delivery time and resource utilization for revenue recognition
• Build trusted relationships across customer organizations and executive sponsors
• Collaborate with Sales, Solution Engineering, CS, and Product to smooth handoffs
• Leverage AI features to accelerate risk assessments and automate evidence collection

Skills

Project portfolio management

Executive stakeholder coaching

GRC knowledge

Analytical skills (data/tools)

Communication

Education

Bachelor's degree or higher in a related field

Tools

Jira

Asana

Gainsight

Catalyst

Totango

Job description

• Implementation Services Managers at LogicGate own the customer onboarding experience from kickoff through rollout—managing the full project lifecycle while providing the GRC and platform expertise that helps customers realize value quickly
• You’ll work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through a complex implementation process
• The work requires both the project management discipline to run multiple concurrent engagements and the platform depth to consult on configuration decisions in real time
• End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones
• Project & Timeline Discipline: Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute “get well” strategies
• Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices
• Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for “quick wins” to accelerate time‑to‑value
• Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity
• Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives
• Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand
• Cross-functional Collaboration: Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally
• AI-driven Value Realization & Workflow Optimization: Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection. Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows to daily project management practices to optimize implementation delivery and asset creation

Benefits

• 47 days off starting your first year, including paid volunteer time
• 12 weeks parental leave
• $1,000 annual educational stipend
• Ongoing learning and development
• Stock options and annual performance bonus opportunities

• Configuration Aptitude: Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platformsStakeholder Navigation: Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phasesData Proficiency: Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designsProject Portfolio Management: Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trustProfessional Experience: 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment)Domain Expertise: Foundational or practitioner experience in the GRC, risk management, compliance, or cybersecurity spaceEcosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Gainsight, Catalyst, Totango) and standard project management software (e.g., Jira, Asana)Technical & AI Curiosity: A strong, demonstrated curiosity for emerging technologies—specifically a comfort level utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges