Professional Service Technician I - Chicago, IL

Avidity Science; Evanston (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Match

PTO & Holidays

Flex-time

Tuition Reimbursement

Volunteer Time

Job summary

Avidity Science is seeking a Professional Service Technician I to install and service water purification systems in customer facilities. The role requires frequent travel (Chicago, IL area with 95% travel) and hands-on work from installation through commissioning and ongoing maintenance.

You will interpret blueprints, train customers, and coordinate with project managers to ensure timely, cost-effective installations and effective preventative maintenance across the product line.

Qualifications

• Associate's degree or trade experience required.
• Minimum of three years' servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities.
• Experience servicing, installing, and supporting systems at customer sites preferred.

Responsibilities

• Install systems per customer drawings.
• Interpret drawings and instructions accurately.
• Update as-built details and submit promptly.
• Supervise contractors to meet schedule and cost targets.
• Provide initial system training to customers.
• Report job status to Installation Coordinator and PMs daily.
• Perform preventative maintenance per schedule.
• Provide warranty and emergency service support.
• Complete system commissioning and certification.

Skills

Microsoft Office

Reading blueprints

Customer communication

Troubleshooting

Electrical/electro-mechanical

Project coordination

Education

Associate's degree or equivalent trade experience

Job description

Position Overview

The role of theProfessional Services Technician is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards along with the customers' requirements and installation of Avidity Science products/systems in accordance with Avidity Science specifications and quality standards. While each individual Professional Services Technician I will typically specialize in either service or installation, all will have the opportunity and ability to participate in both specialty areas. The hourly range for this role is $28 - $33/ hour.

Job Title

Professional Service Technician I

Location

Chicago, Illinois - 95% Travel is Required

Key Job Responsibilities

• Install systems to the specification of customer drawings.
• Interpret drawings and instructions.
• Update as-built details on drawings at completion of installation and submit into office in a timely manner.
• Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.
• Provide initial system training to the customer.
• Update Installation Coordinator and Project Managers on job status on daily basis.
• Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule.
• Provide warranty service and support on all Avidity Science products according to specifications.
• Provide emergency service and support on all Avidity Science products according to specifications.
• Review system installations and begin system commissioning.
• Prepare appropriate reports.
• Complete product certification for all Avidity Science products.

Skills, Knowledge, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Knowledge of standard manufacturing and business tools, including Microsoft Office.
• In-depth industry knowledge and understanding of customer needs and requirements.
• Ability to effectively communicate both verbally and in written business correspondence.
• Ability to learn quickly and independently.
• Ability to adapt quickly to changing environments.
• Ability to articulate and apply a customer value proposition for Avidity Science solutions.
• Ability to read and interpret blueprints, facility drawings and project requirements.
• Ability to interface with customers and contractors.
• Ability to translate technical product knowledge to both technical and non-technical customers.
• Ability to manage assigned tasks within scheduled commitments.
• Professional level presentation skills.
• Strong mechanical aptitude and problem-solving skills.
• Basic understanding of water chemistry.
• Ability to comprehend and utilize start-up and maintenance manuals.
• Basic computer and networking skills.
• Basic plumbing and electrical understanding.

Qualifications

An Associate's degree or similar trade experience and a minimum of three years' experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities.

What We Offer

• Medical, Dental, Vision, Life Insurance and Disability Insurance
• Voluntary benefits including accident, critical illness, and hospital indemnity
• 401k with company match
• Goal Sharing
• PTO and Paid Holidays
• Supportive and Inclusive work culture
• Community Involvement and Paid Volunteer Time
• Flex-time
• Tuition Reimbursement Program
• Collaborative work environment

About Us

For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values

Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.