Service Engineer, Analytical Instrumentation

NCSL International; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

AbbVie is seeking an Analytical Instrument Service Engineer to install, maintain, calibrate, and repair high-end laboratory instruments including HPLC, GC, and Mass Spectrometry systems. You will diagnose issues, perform preventive maintenance, and coordinate with cross-functional teams to minimize downtime while supporting customers in achieving scientific goals.

The role emphasizes strong communication, problem-solving, and documentation skills, with a focus on training peers and maintaining

Qualifications

• Bachelor's degree or higher in a science-related field preferred; related experience may be considered.
• 5+ years of directly relevant experience acceptable with relevant education.
• 3+ years hands-on experience with analytical instrumentation (HPLC, GC, MS).
• Strong communication skills and ability to work with diverse customers.

Responsibilities

• Install, maintain, calibrate, and repair analytical lab instruments (HPLC, GC, MS).
• Diagnose instrument performance issues and perform preventive maintenance.
• Coordinate resolutions with cross-functional teams and suppliers.
• Advise customers on maintenance schedules and configurations.
• Review technical docs, analyze reports, and recommend corrective actions.
• Use CMMS to track service requests and document activities.
• Train peers on equipment operation and troubleshooting.
• Ensure compliance with company policies and safety rules.
• Meet customer expectations and provide follow-up plans.
• Handle additional duties as assigned.

Skills

Communication skills

Time management

Troubleshooting

Documentation

Customer service

Integrity

Learning agility

Education

Bachelor's degree or higher in a science field

Tools

CMMS

HPLC/GC/MS instruments

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose: The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems). This role requires continuous learning to keep pace with evolving laboratory equipment and technologies. Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support.

Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management-diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems. Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.

Responsibilities

• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow-up plans.
• Other responsibilities and duties as assigned.

Qualifications

• Bachelor's degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.
• Associates degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable.
• 3+ years of hands‑on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems.
• Eagerness to learn and keep pace with new technologies and laboratory solutions.
• Ability to communicate effectively with diverse audiences and address specific customer needs.
• Personal integrity and commitment to quality.
• Effective time management and ability to prioritize service requests.
• Advanced troubleshooting and analytical problem-solving abilities.
• Ability to produce clear and concise documentation.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.htmlI