Field Service Technician

AVID Corporation; Portsmouth (NH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous medical appointment policy

Travel upgrades and entertainment policy

Gym passes

Job summary

A leading manufacturer of testing equipment in Portsmouth, NH is seeking a Field Service & Support Technician. The role involves extensive travel for calibration, troubleshooting, and repair of equipment. Candidates must have a degree or significant experience and strong skills in electromechanical troubleshooting. Responsibilities include customer training and support. The position offers a balanced work-life approach, with no weekend travel required. Competitive salary and benefits are included.

Qualifications

• 1-5 years of experience in a travel technical support role preferred.
• Strong electrical/mechanical aptitude.
• Ability to learn and apply new skills.
• Excellent time and schedule management.
• English language fluency mandatory; Spanish a plus.

Responsibilities

• Travel to customer sites in North America for service and maintenance.
• Troubleshoot and resolve technical support issues for customers.
• Assist with in-house production and testing of new instruments.
• Assist with in-house production, setup, testing, and qualification of new instruments.
• Repair and test customer equipment and subcomponents returned for service.

Skills

Electromechanical troubleshooting

Computer troubleshooting

Critical thinking

Problem-solving

Proficiency in MS Office

Fluent English

Time management

Communication skills

Education

Associate’s or Bachelor’s Degree in relevant field

Tools

MS Windows OS

MS Office

Job description

Job Description

FIELD SERVICE & SUPPORT TECHNICIAN

Position Type

Full Time, Salaried

Industry

Test Equipment Engineering and Manufacturing

Job Type

Metrology Instrumentation Service, Support, Troubleshooting, Repair, Installation, and Calibration

Education Req'd

Associate’s or Bachelor’s Degree and/or Significant Industry or Role Experience. Candidates with military or technical training will also be considered.

Experience Req’d

1-5 years of experience in a travel technical support role preferred. Candidates must possess strong electromechanical and computer troubleshooting skills, as well as critical thinking and critical problem-solving skillsets. Previous experience working with AVID Corporation testing equipment a significant plus.

Language Req'd

Spoken and written English language fluency is a requirement for consideration. Proficiency in Spanish a significant plus.

About AVID Corporation

AVID specializes in the design and manufacture of automated precision test and measurement equipment for quality & process control within global plastic packaging industry. AVID is a market and technology leader with customers located throughout the United States, Canada, Latin America, and Europe. AVID is a small business (<20 employees) conveniently located on the Pease Tradeport in Portsmouth, NH.

About the Field Service & Support Technician Position

AVID maintains a reputation for customer service excellence through rapid response, deep technical and industry knowledge, and industry-leading post-sale service and support. As a customer-facing member of the Field Service team, you will travel to customer sites throughout the United States, Canada, and Latin America to provide in-plant services on AVID Corporation equipment.

The Field Service Technician is primarily a traveling role, requiring 70% travel in a typical month. While in the field, you will calibrate, troubleshoot, repair, installation, and otherwise maintain AVID’s line of test and precision measurement equipment. You will also provide onsite customer support in the form of customer training and system program setup.

While in the office, you will assist the production and delivery teams with new instrument setup and qualification while providing remote phone and computer support to customers, and planning upcoming service visits. AVID places high value on a healthy work-life balance, and does not require travel on weekends.

Responsibilities

Following a 2-to-3-month orientation and training phase, primary responsibilities will include:

• Traveling to customer sites in North America, Latin America, and Europe providing scheduled maintenance, calibration, and emergency repair services at customer facilities.
• Troubleshooting & resolving customer questions and technical support issues via calls, emails, and field work.
• Contacting and arranging service schedules with customers and AVID support management, and making necessary personal travel arrangements.
• Assisting with in-house production, setup, testing, and qualification of new instruments.
• Repairing / testing customer equipment and subcomponents returned for service.

Requirements

Successful candidates will possess critical/analytical thinking skills, a history of solving complex technical problems, and the ability to learn and apply new skills. The candidate must be self-starting, self-motivated, composed and adaptable to change. Service technicians work with minimal supervision in the field, and are expected to demonstrate initiative and professionalism.

• Applicant must be willing to relocate to the Portsmouth, NH area for consideration.
• Applicant must be willing to travel (by air) and be away from home frequently.
• Education: Bachelor’s degree, but relevant technical experience or training will also be considered.
• US Passport, or the ability to acquire a US Passport (some international travel is expected in this role).
• Strong electrical/mechanical aptitude.
• Proficiency with MS Office products and MS Windows OS.
• English language fluency (verbal and written) is required for this position.
• Strong written and interpersonal communication skills.
• Excellent time and schedule management.

Preferences

The ideal candidate will also have experience in one or more of the following:

• Prior experience in a technical support role requiring frequent personal travel and arranging air travel.
• Prior experience in a role maintaining/repairing lab equipment or similar instrumentation.
• Prior experience in a role maintaining/repairing lab equipment or similar instrumentation.
• Prior experience in a role working with AVID Corporation equipment.

Physical Requirements

• The following physical demands are representative of those that are typical of the primary functions of this position. While performing the duties of this job, the employee is required to frequently stand, kneel, squat, bend, twist, crawl, and walk; use hands to handle, or feel; reach with hands and arms; and talk; or hear. The employee must have range of motion in order to operate hand tools, e.g., ratchets, wrenches, screwdriver, hand-held power tools. The employee must be able to routinely lift and/or move up to fifty (50) pounds. Vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Frequent travel via aircraft, shuttle buses, and rental cars with 50+ pounds of tools, equipment, and personal belongings is routine.
• Generous medical appointment policy.
• Generous travel and entertainment policy, including gym passes, travel upgrades, and other “quality of life” travel perks.

Contact

Apply via LinkedIn, resume required for applicant review.