Professional Service Delivery Manager (Professional Services Partner Program)

Thales Group; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Professional Services Partner Program and Project Manager to lead the development of its partner program. This dynamic role involves collaborating with cross-functional teams to enhance partner engagement and ensure successful project delivery. The ideal candidate will have extensive experience in professional services and project management, particularly within the IT security sector. Join a company that values inclusion and diversity, and be part of a team that makes a significant impact on digital security solutions worldwide. Your expertise will foster strategic partnerships and drive mutual growth in a supportive and innovative environment.

Qualifications

• 8+ years in professional services, with a focus on IT security.
• 5+ years managing IT security projects with budgets over €500k.

Responsibilities

• Develop and manage the partner program strategy for growth.
• Define project scope and manage budgets effectively.

Skills

Program Management

Project Management

Communication Skills

Relationship Building

Strategic Thinking

CRM Tools (Salesforce)

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Tools

Salesforce

Job description

Location: Austin, United States of America

About Thales

Thales designs identity management and data protection solutions at the core of digital security. Trusted by business and governments worldwide, our technologies facilitate secure digital interactions, including fund transfers, border crossings, smart energy, and more. Over 30,000 organizations rely on us for identity verification, access management, data encryption, and information analysis to enhance global security.

Position Summary

Location: Austin, Texas, US (Hybrid)

We are seeking an experienced Professional Services Partner Program and Project Manager to join our team. This role involves developing and managing our partner program focused on professional services, collaborating with cross-functional teams to foster partner engagement, and managing customer projects to ensure successful delivery and profitability.

Key Responsibilities

1. Program Management
   • Develop and implement the partner program strategy for mutual growth.
   • Identify, onboard, and maintain relationships with strategic partners.
   • Define program requirements, benefits, and performance metrics.
   • Monitor program performance and report to leadership.
   • Develop partner training and enablement resources.
   • Stay updated on industry trends and explore new opportunities.
   • Resolve partner issues promptly to maintain satisfaction.
2. Project Management
   • Define project scope, objectives, and deliverables with clients.
   • Create detailed project plans and assemble project teams.
   • Guide teams throughout the project lifecycle and monitor progress.
   • Identify risks and develop mitigation strategies.
   • Manage project scope changes and communicate with stakeholders.
   • Ensure quality standards and client requirements are met.
   • Manage budgets and resources effectively.
   • Conduct post-project reviews and prepare closure reports.

Minimum Qualifications

• At least 8 years of experience in professional services, preferably in IT security.
• Extensive experience in professional services, pre-sales, or customer support operations.
• Over 5 years of project management experience, including managing IT security projects over €500k budget.
• Proven systems integration and solutions delivery experience in large enterprises.
• Bachelor’s degree in Business, Marketing, or related field.
• Strong understanding of partner ecosystems and professional services landscape.
• Excellent communication and relationship-building skills.
• Strategic thinker with results-oriented mindset.
• Proficient in CRM tools like Salesforce.

Additional Information

Willingness to travel up to 20% for partner meetings, industry events, and training sessions.

Why Join Thales?

Learn more about working at Thales here.

We champion inclusion and diversity. Thales is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail].