Associate Program Manager Commercial- Dosage Form Solutions

Lonza; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Associate Program Manager - Commercial, where you'll coordinate production and connect with customers in a dynamic, impactful environment. In this role, you will oversee customer programs, ensuring timely delivery and operational excellence. Your contributions will help drive improvements in lead times and customer satisfaction, playing a vital part in the company's mission to enhance lives globally. If you are passionate about project management and thrive in collaborative settings, this is the perfect opportunity for you.

Qualifications

• Bachelor’s degree or equivalent in Business, Nutrition, Lifesciences, or related field.
• 0-4 years of experience in Customer Service or Project Coordination.

Responsibilities

• Coordinate production planning and maintain formulations for customer programs.
• Serve as the primary internal lead for assigned customer programs.

Skills

Project Coordination

Customer Service

Presentation Skills

Collaboration

Problem Solving

Education

Bachelor’s degree in Business

Master’s degree (preferred)

Tools

SAP ERP

Project Management Tools

Job description

Associate Program Manager - Commercial

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Join Lonza AG as an Associate Program Manager - Commercial in Greenwood, SC, USA, coordinating production, maintaining formulations, fulfilling orders, and connecting with customers.

Key responsibilities:

• Serve as the primary internal lead for assigned customer programs, ensuring all deliverables for production runs are on track.
• Supervise and handle the formulation catalog in SAP to ensure up-to-date raw material information and manufacturing specifications.
• Collaborate with Customer Service to ensure flawless order entry, goods issue, and invoicing processes.
• Coordinate production planning, incoming materials, QC, batch releases, and shipping timelines for active orders.
• Propel achievements linked to raw material readiness, production, batch release, and shipment for assigned programs.
• Align and drive internal teams on customer-specific shipping, labeling, customer-supplier raw materials, pick-ups, and documentation requirements.
• Drive the completion of actions and timely delivery for all stages of the programs.
• Act as the operational point of contact for assigned accounts alongside the Account Manager.
• Participate in and lead regular customer business reviews, providing operational updates and proactive communication on program status, risks, and improvement plans.
• Support customer complaint handling and internal root-cause analysis, coordinating internal investigations, and presenting resolutions back to customers.
• Maintain and update project trackers and PM tools for all active projects.
• Track achievement adherence, identify and record root-causes of delays, and propose corrective actions.
• Provide regular updates on portfolio health, critical risks, and delivery outlook for leadership, sales partners, and the customer.
• Support Sales and Account Management for forecasting and strategic account planning.
• Identify bottlenecks and inefficiencies in the commercial execution process.
• Support initiatives sought at improving lead times, customer happiness, and commercial execution processes.
• Follow DFS Project Management standard work processes to efficiently handle projects and customer programs.

Key requirements:

• Bachelor’s degree or equivalent experience in Business, Nutrition, Lifesciences, or a related field (Master’s degree or equivalent experience preferred).
• PMP or relevant PM certification is helpful.
• 0-4 years of experience in Customer Service, Project Coordination, preferably in nutraceuticals CMO or food supplements.
• Understanding of formulation-to-launch processes, experience with project planning, SAP ERP, Project Management Tools, and Supply Chain.
• Solid ability to balance aggressive demands and collaborate optimally across different areas.
• Strong presentation skills to efficiently implement customer programs and ensure detailed execution.
• Travel < 10%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a phenomenal privilege, but also an excellent responsibility. How we achieve our business results is just as meaningful as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving sophisticated problems and developing new insights in life sciences. In return, we offer the happiness that comes with improving lives all around the world. The happiness that comes with making a relevant difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.