Professional, IT Site Support

Danfoss; Van Wert (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking an IT Support professional at our Van Wert, Ohio location. As part of our team, you will provide critical IT support to ensure operations run smoothly, resolving issues and enhancing user satisfaction.

Your role will include troubleshooting problems across various channels and improving IT processes. We value independent work within a collaborative environment, and we offer a range of benefits including annual bonuses, paid vacation, and personal insurance.

Qualifications

• Proven experience providing IT support in a second-line or similar support environment.
• Strong troubleshooting skills across Windows OS and Microsoft 365.
• Working knowledge of IT infrastructure fundamentals.

Responsibilities

• Provide second-line IT support via phone, email, chat, and in-person.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Manage user access and system administration tasks.

Skills

Troubleshooting skills across Windows OS

Microsoft 365 including Outlook and Teams

Customer-focused communication

Knowledge of IT infrastructure fundamentals

Job description

The Impact You'll Make

Location: Van Wert, Ohio (On-site)

You’ll play a key role in keeping our operations running smoothly by delivering reliable, high-quality IT support to employees at our Van Wert site. Your work ensures that both office and manufacturing teams stay productive, connected, and focused on what matters most.

As a trusted IT partner, you’ll solve issues end-to-end and create a seamless support experience across multiple channels. Your ability to troubleshoot and communicate clearly will directly impact user satisfaction and business continuity.

You’ll also strengthen our IT environment by identifying root causes, improving processes, and supporting secure, compliant systems aligned with Danfoss standards.

What You’ll Be Doing

• Provide second-line IT support across phone, email, chat, and in-person channels to resolve incidents and requests efficiently
• Diagnose and troubleshoot hardware, software, and connectivity issues to restore user productivity quickly
• Manage user access and system administration tasks in line with security and compliance standards
• Escalate complex issues to specialized teams while ensuring clear communication and ownership throughout resolution
• Analyze recurring issues, document solutions, and contribute to continuous improvement of IT services

What We're Looking For

• Proven experience providing IT support in a second-line or similar support environment
• Strong troubleshooting skills across Windows OS, Microsoft 365 (including Outlook and Teams), and end‑user devices
• Working knowledge of IT infrastructure fundamentals such as networks, connectivity, and mobile device management
• Clear communication skills with a customer‑focused mindset
• Ability to work independently while collaborating effectively in a global team

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.