Senior Professional, IT Site Support

Danfoss; Ames (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mentoring program

Flexible work

Inclusive environment

Benefits package

Job summary

Danfoss in Ames, Iowa is seeking a Senior Professional, IT Site Support to deliver end-to-end IT service for employees onsite. You will own local incidents and requests, coordinate with global IT teams, and ensure operations run securely and efficiently across manufacturing and office environments.

Join a learning-focused, inclusive culture with mentoring, flexible work options where applicable, and opportunities to drive site initiatives, infrastructure upgrades, and user support excellence at

Qualifications

• 3–5 years IT support experience required.
• Strong technical skills in Windows, Office, Outlook/Exchange, Teams.

Responsibilities

• Lead local IT initiatives and projects with vendors.
• Provide second-line support across channels (phone, email, chat, in-person).
• Escalate major incidents with global teams and act as a contact point for major issues.
• Manage users, access rights, and endpoint incidents per security standards.
• Continuously learn and share knowledge to improve service quality.

Skills

IT support

Communication

Troubleshooting

Team collaboration

Education

2-year IT degree

Bachelor's degree in IT

Tools

Windows OS

Office/Outlook/Teams

M365 admin

Job description

The Impact You'll Make

As our Senior Professional, IT Site Support , you’ll play a key role in delivering world-class IT service and second-line support to our employees at the Ames, Iowa location. At Danfoss, we are committed to your learning, growth, well-being, and inclusion. Your impact? You will ensure end-user satisfaction and seamless business operations by delivering full, end-to-end resolution of incidents and requests. By maintaining robust support and high performance, you will keep our manufacturing and office environments running efficiently and securely. You’ll collaborate with business partners, leadership, and global IT teams and take ownership of local IT projects, infrastructure upgrades, and site initiatives, helping us move toward a more efficient and connected future.

What You’ll Be Doing

• Lead local IT initiatives: Lead local IT projects, infrastructure upgrades, and site improvement initiatives, managing everything from project plans and milestones to execution with technical teams and vendors.
• Support internal stakeholders: Support our employees by receiving, prioritizing, and resolving user requests across phone, email, chat, and in-person channels, acting as the primary second-line support for the Ames facility.
• Collaborate on service excellence: Collaborate with global third-line experts and business leadership to ensure proper escalation of complex cases, serving as a key point of contact for major incidents and service feedback.
• Use your technical skills: Use your skills in troubleshooting, root cause analysis, and system administration to manage users, access rights, and endpoint/infrastructure incidents in accordance with Danfoss security standards.
• Continuously learn and improve: Continuously learn and share knowledge to advise users, prepare operational updates, and identify process improvements that elevate service quality and efficiency.

What We're Looking For

• Experience in IT support: 3 to 5 years of related IT experience (required), with strong technical expertise supporting hardware, software (Microsoft Windows, Office, Outlook/Exchange, Teams), mobile management, and network connectivity.
• Technical foundation: A 2-year or Bachelor's degree in an IT-related field is preferred, alongside an in-depth understanding of PC architecture, basic IT infrastructure concepts, and service management best practices.
• Ability to work collaboratively: Ability to work effectively in a global, ever-changing environment, demonstrating self-drive, accountability, and the capacity to coordinate cross-functional teams without direct authority.
• Strong communication skills: Excellent written, verbal, and presentation communication skills, with the ability to translate complex technical concepts for diverse audiences, from end-users to senior leadership.
• A mindset of customer success: An exceptional customer service mindset focused on problem-solving, with the agility to manage local, hands-on support in both office and manufacturing settings.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.