Professional Development & Training Representative

WPS; Torrance (CA); On-site; USD 54,000 - 56,000; Full time

Job summary

WPS in Torrance, CA is seeking a detail-driven Professional Development & Training Representative to support live workshops, webinars, and continuing education programs, handling logistics, materials, and customer communications. You will process orders, manage registrations, coordinate instructor travel, ship course materials, ensure CE compliance, and assist with budgeting under the PD&T Supervisor.

This is a full-time, non-exempt role with standard hours.

Qualifications

• Strong customer service skills, both verbal and written.
• Experience with Excel, Word, Outlook and Zoom; familiarity with order management or LMS is a plus.
• Detail oriented and organized; proficient at clerical tasks and data entry.
• Professional demeanor with a positive attitude and interpersonal warmth.
• Able to work independently and collaboratively.

Responsibilities

• Process orders for professional development products, including course registrations, payment, database entry, and email/phone communication with customers.
• Confirm course requirements, prerequisites, attendance, and post-course submissions.
• Process customer cancellations, returns, and transfers.
• Provide accurate documentation to accounting.
• Provide customer service via email and phone.

Skills

Customer service

Detail oriented

Organized

Independent & collaborative

Communication

Tools

Excel

Word

Outlook

Zoom

Order management system

Learning management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Development & Training Representative

Full-time Regular Torrance, CA, US

6 days ago Requisition ID: 1229

Salary Range: $54,000.00 To $56,000.00 Annually

PD&T REPRESENTATIVE

Bring world-class professional development to the clinicians and educators who rely on WPS.

A detail-driven coordinator role supporting live workshops, webinars, and continuing education programs from logistics to the live experience.

DEPARTMENT
Professional Development & Training

HOURS
Mon–Fri, 7:30 a.m.–4:00 p.m. PT

FLSA
Non-Exempt / Full-Time

ABOUT THE ROLE

The Professional Development & Training (PD&T) department at WPS delivers high-quality professional training experiences to our customers — including continuing education opportunities across live workshops, webinars, and independent study. Under the direction of the PD&T Supervisor, the PD&T Representative supports many aspects of delivering these training experiences, from processing customer information and preparing course materials to coordinating event logistics and managing budgetary guidelines.

ESSENTIAL RESPONSIBILITIES

Customer & Order Management

• Process orders for professional development products, including course registrations, payment, database entry, and email and phone communication with customers.
• Confirm that course requirements are met, including prerequisites for customer orders and requirements for attendance and post-course submissions.
• Process customer cancellations, returns, and transfers.
• Provide accurate documentation to accounting.
• Provide customer service, including email and phone coverage.
• Support live webinars, including creating and following course templates, providing technical support, monitoring and implementing webinar activities, making announcements, and answering customer questions verbally and in writing. This responsibility requires being available in the WPS Torrance office on webinar training days.
• For in-person courses, serve as the liaison between the contracted training site and the instructor.
• Coordinate instructor travel arrangements and ensure instructors are reimbursed for approved out-of-pocket expenses and paid on schedule.
• Schedule, prepare, print, and ship course materials so that shipments arrive on or before the deadline.
• Confirm attendee registration and monitor attendance in accordance with CE guidelines.
• Represent WPS on site at scheduled trainings when assigned, which may require occasional travel.

Compliance & Team

• Follow all guidelines necessary to remain in compliance with CE sponsorship requirements.
• Participate actively in team meetings, both remote and in person.
• Remain within the department budgetary guidelines set by the PD&T Supervisor.
• Perform other related duties as assigned.

POSITION REQUIREMENTS

• Strong customer service skills, both verbal and written.
• Strong computer skills in Excel, Word, Outlook, and Zoom; prior experience with an order management system or a learning management system is a plus.
• Detail oriented and organized.
• Proficient at clerical tasks, including accurate data entry.
• Professional demeanor, including a positive attitude and interpersonal warmth.
• Action and results oriented.
• Able to work both independently and collaboratively.

HOURS & TRAVEL

HOURS

Non-exempt, full-time, Monday through Friday. Work hours are 7:30 a.m.–4:00 p.m. PT, with a required 30-minute lunch and two 15-minute breaks. Employees may elect a 1-hour lunch, extending the workday by 30 minutes. Eight hours per day is required. Occasional overtime may be necessary.

TRAVEL

Occasional travel may be required to support in-person trainings. Employees must be available to come into the Torrance office on webinar days and upon request. Outside of those days, there is the option to work from home or from the office.

PHYSICAL REQUIREMENTS

Regularly lift or move up to 10 pounds, and occasionally lift or move up to 20 pounds. Requires close and distance vision, the ability to hear others via phone or online conferencing, regular use of hands, and prolonged periods of walking and sitting. Regular attendance is required. Reasonable accommodations may be made for individuals with disabilities.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.
Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision
WPS will consider qualified applicants with criminal histories for employment.