Production Technician Supervisor — 1st Shift Lead

GXO Logistics, Inc; West Memphis (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Life Insurance

Disability Insurance

Job summary

GXO Logistics, Inc. is seeking a Production Technician Supervisor in West Memphis, AR to lead shop floor operations and coordinate with customers to resolve issues. You will supervise personnel, review data, and drive service improvements while maintaining ISO compliance.

The role requires 2 years of relevant experience, proficiency with Microsoft Office and Excel, and the ability to travel up to 75% when needed; associate degree in Transportation or Business is a plus.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work with Inventory Control, Transportation, and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain ISO compliance documents and train department personnel, including directors/managers

Skills

Supervisory experience

MS Office / Excel

Data analysis

Communication

Education

Associate degree in Transportation or Business

Tools

Microsoft Office Suite

Job description

GXO Logistics, Inc. is seeking a Production Technician Supervisor in West Memphis, AR to lead shop floor operations and coordinate with customers to resolve issues. You will supervise personnel, review data, and drive service improvements while maintaining ISO compliance.

The role requires 2 years of relevant experience, proficiency with Microsoft Office and Excel, and the ability to travel up to 75% when needed; associate degree in Transportation or Business is a plus.