Production Team Leader Bowie

Goodwill of Greater Washington; Bowie (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holiday pay

Bonus eligibility

Job summary

Goodwill of Greater Washington in Bowie, MD seeks an experienced production supervisor to lead donation processing, inventory control, and staff scheduling. You will ensure smooth production workflows, uphold safety standards, and deliver excellent donor service.

The role offers competitive pay, comprehensive benefits, paid time off, holiday pay, bonus eligibility, and a supportive team environment with growth opportunities while serving the community. No overnights required.

Qualifications

• High school diploma or equivalent with at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Strong verbal and written communication abilities.
• Ability to perform basic math.
• Ability to read and understand internal store operation documents.
• Ability to lift 40–50 pounds and stand for extended periods.

Responsibilities

• Oversee the donation flow, inventory, and production procedures.
• Provide customer service to donors and process donor receipts.
• Enforce store safety and security procedures.
• Support interviews and performance evaluations.
• Record department workflows and assist with staffing within budget.

Skills

Customer service

Verbal & written communication

Basic math

Reading procedures

Supervisory skills

Physical stamina

Education

High school diploma or equivalent

Aspiring Manager program substitute

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency's production procedures and core value pledge for processors and donation.
2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
3. Assists in and ensures the enforcement of store safety and security procedures.
4. Assists in settling complaints
5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Assistant Production Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW's Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 - 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.
2. Previous experience in the area of transportation production.
3. Ability to coach and direct employees.
4. Ability to gracefully adapt to periodic and rapid change.
5. Fluent in English and Spanish.