Production Team Leader Kings Highway

Goodwill of Greater Washington; Alexandria (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of Greater Washington in Alexandria, VA, is seeking a production supervisor to lead donation processing and inventory flow in a fast-paced retail environment. You will drive smooth operations and ensure high donor service while mentoring staff.

You will manage safety procedures, coordinate staffing, and help maintain merchandise quality for the sales floor, with opportunities for career growth and robust benefits.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to lift up to and between 40 - 50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff to provide excellent customer service to donors, greet donors, unload donations, complete donor receipts, and sort/process items for the sales floor.
• Assists in enforcing store safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.
• Maintains professional appearance per uniform standards and supports staffing with budget alignment.
• Records work of the department and helps monitor time/attendance; assists with interviews, training, and development.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Job description

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints
• Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

• Maintains a professional appearance adhering to Goodwill uniform standards
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40 - 50 pounds frequently.

Preferred Qualifications

• Previous experience working in a warehouse environment.
• Previous experience in the area of transportation production.
• Ability to coach and direct employees.
• Ability to gracefully adapt to periodic and rapid change.
• Fluent in English and Spanish.