Production Team Leader Gainesville

Goodwill of Greater Washington; Gainesville (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

Employee discounts

Same day pay

Life insurance

Job summary

Goodwill of Greater Washington is seeking a capable supervisor to lead production operations for donations, inventory, and processing. The role emphasizes excellent customer service to donors, adherence to procedures, and guiding a team to maintain quality merchandise flow to the sales floor.

The position requires supervisory experience, strong communication, and the ability to lift up to 40–50 pounds. A strong background in store operations and safety is preferred.

Qualifications

• Directing staff and overseeing productionDonations processing and inventory.
• Customer service to donors and safe donation handling.
• Monitoring store safety and security procedures.
• Assisting with interviews and performance evaluations.
• Developing efficient methods and procedures for work.

Responsibilities

• Monitors and ensures smooth production for donation functions and inventory.
• Provides excellent donor service, unloads donations, receipts, sorts items for sales.
• Enforces store safety and security procedures.
• Assists in settling complaints and guiding staff.
• Supports interviews and performance evaluations.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
3. Assists in and ensures the enforcement of store safety and security procedures.
4. Assists in settling complaints
5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Assistant Production Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.
2. Previous experience in the area of transportation production.
3. Ability to coach and direct employees.
4. Ability to gracefully adapt to periodic and rapid change.
5. Fluent in English and Spanish.