Production Team Leader Liberia

Goodwill of Greater Washington; Manassas (VA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Goodwill of Greater Washington is seeking an inventory and production leader to direct donation processing and ensure smooth production in a fast-paced retail setting. You will lead a team, maintain merchandise quality for the sales floor, and deliver friendly donor service.

Responsibilities include enforcing safety procedures, assisting with associate interviews, and helping with staffing and time/attendance tracking to meet budgeted goals.

Qualifikationen

• High school diploma or equivalent; at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal store operations documents.
• Ability to lift 40–50 pounds frequently and stand/walk for long periods.

Aufgaben

• Monitors and ensures a smooth production process for donation functions, inventory, and processing.
• Provides excellent customer service to donors; greets donors and unloads donations.
• Sorts and processes donated items into designated categories for the sales floor.
• Supports store safety and security procedures.
• Records work of the department and assists with staffing related to budgets.

Kenntnisse

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Ausbildung

High school diploma or equivalent

Tools

Basic computer skills

Jobbeschreibung

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints
• Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

• Maintains a professional appearance adhering to Goodwill uniform standards
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40 - 50 pounds frequently.

Preferred Qualifications

• Previous experience working in a warehouse environment.
• Previous experience in the area of transportation production.
• Ability to coach and direct employees.
• Ability to gracefully adapt to periodic and rapid change.
• Fluent in English and Spanish.