Production Team Assistant

Ypacarts; Kendall Township (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

YPAC Productions is seeking a Production Team Assistant to enhance guest interactions, support backstage operations, and ensure a welcoming environment. This role offers opportunities for professional development, teamwork, and the chance to contribute positively to performances and events. Ideal candidates should be customer-focused, responsible, and ready to work varied shifts.

Qualifications

• Exhibit maturity, professionalism, and a strong work ethic.
• Ability to connect with students of all ages.
• Flexibility to work varied shifts.

Responsibilities

• Provide excellent customer service to guests.
• Coordinate with backstage staff and assist performers.
• Engage with students and ensure their safety.

Skills

Customer Service

Interpersonal Skills

Teamwork

Organization

Clear Communication

Flexibility

Job description

Job Title: Production Team Assistant

Role Summary: The Production Team Assistant plays a pivotal role in ensuring every interaction at YPAC Productions is marked by warmth, professionalism, and efficiency. This position primarily focuses on front-of-house duties while also supporting backstage operations under the guidance of the Production Manager.

Role Responsibilities:

• Address special guest needs and requests promptly.
• Engage with students while they are waiting for rehearsal to begin.
• Ensure safe release of students to their caregivers post-production.
• Process YPACShop Retail orders efficiently.
• Serve as a host for special events as required.
• Coordinate with technical staff for smooth operation during productions.
• Assist performers and crew with backstage needs.
• Ensure props, costumes, and other backstage materials are organized and ready.
• Help set up and strike sets as necessary.
• Assist in coordinating rehearsals and backstage schedules.
• Support performers during costume changes and scene transitions.
• Assist with backstage communication and cueing.
• Coordinate with stage managers and directors for backstage requirements.
• Provide assistance with lighting, sound, and other technical aspects backstage.
• Assist in snow removal and pathway salting as needed for outdoor productions.
• Assist guests in selecting merchandise and provide product information.
• Process transactions accurately and efficiently using the POS system.
• Maintain organized and visually appealing merchandise displays.
• Monitor inventory levels and restock merchandise as needed.
• Provide excellent customer service to enhance the shopping experience.

• Welcome guests as they arrive and assist with seating arrangements.
• Direct guests to their seats and provide assistance if needed.
• Monitor seating areas to ensure compliance with venue capacity and safety regulations.
• Distribute programs or other materials to guests as necessary.
• address any guest concerns or inquiries with professionalism and courtesy.

• Provide directions or assistance to guests navigating the venue.
• Answer questions about the event, venue amenities, or local area.
• Inform guests about any special promotions or upcoming events.
• Engage with guests in a friendly and approachable manner, creating a welcoming atmosphere.

Expectations:

• Uphold YPAC Core Values and mission.
• Possess a deep belief in children's potential to meet high expectations.
• Thoroughly understand YPAC systems, Policies & Procedures, and utilize the YPAC Wiki effectively.
• Respond promptly to center initiatives and communications.
• Accomplish tasks within designated timeframes.
• Demonstrate a solution-oriented approach and collaboration skills.
• Maintain reliable attendance and provide adequate notice for absences.
• Respond positively to feedback and engage in problem-solving.
• Be open to new ideas and approaches.

Requirements and Skills:

• Exhibit maturity, professionalism, and a strong work ethic.
• Exceptional customer service and interpersonal skills.
• Ability to connect with students of all ages and build trust.
• Outgoing, energetic, and positive demeanor.
• Effective task prioritization in a fast-paced environment.
• Comfortable working in a loud environment and standing for extended periods.
• Team player with attention to detail and organizational skills.
• Flexibility to work varied shifts, including nights and weekends.
• Clear and effective communication with various stakeholders.
• Timely completion of tasks with accuracy.

Training and Professional Development:

• Attend Season Kick-Off Team Training sessions.
• Obtain YPAD Certification within the first 90 days and renew every 2 years.
• CPR Certification within the first 90 days and renewal every 2 years.
• Commit to 12 hours of personal and professional development annually.
• Attend workshops or educational courses as required.
• Share acquired knowledge with the team for collective growth.

Dress Code:

• Maintain a clean and tidy appearance.
• Clothing should be free of rips, stains, and inappropriate content.
• Midriffs must be covered at all times.

This role offers a unique opportunity to contribute to the vibrant atmosphere and exceptional customer experience at YPAC Productions while gaining valuable skills and professional development opportunities.