Production Systems Support Analyst

UNIVERSAL MANAGEMENT SERVICES, INC.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits

401(k)

Job summary

Universal Logistics Holdings, Inc. is hiring a Production Support Analyst to deliver second- and third-line technical support for critical production environments.

You will monitor, troubleshoot, and resolve incidents in production systems and train first-level support where possible. Ideal candidates have 2–4 years in production or application support within logistics, with hands-on SQL, SSRS, and familiarity with TMS/WMS/ERP systems.

Qualifications

• Bachelor’s degree in IT/CS/Business Systems or related field.
• 2–4 years in production/application support, preferably logistics.
• Experience with TMS/WMS/ERP and SQL databases.
• Familiar with incident management tools (Freshworks/Jira).

Responsibilities

• Monitor, troubleshoot, and resolve production incidents with minimal disruption.
• Train first-level support when possible.
• Act as contact point for system inquiries; escalate as needed.
• Perform data updates and corrections to mitigate risk.
• Analyze recurring issues and implement solutions.
• Create SQL scripts to update data gaps.
• Track system health, job processing, and integrations.
• Provide updates to business units and leadership on incidents.
• Ensure compliance with security, governance, and upgrades.

Skills

Problem solving

Communication

Collaboration

Documentation

Independent work

Education

Bachelor's degree in IT/CS/Business Systems

Tools

TMS

WMS

ERP

SQL

SSRS

Jira/Freshworks

Job description

Universal Logistics Holdings, Inc. is hiring a Production Support Analyst to deliver second- and third-line technical support for critical production environments.

You will monitor, troubleshoot, and resolve incidents in production systems and train first-level support where possible. Ideal candidates have 2–4 years in production or application support within logistics, with hands-on SQL, SSRS, and familiarity with TMS/WMS/ERP systems.