Production Support Analyst

UNIVERSAL MANAGEMENT SERVICES, INC.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits

401(k)

Job summary

Universal Logistics Holdings, Inc. is hiring a Production Support Analyst to deliver second- and third-line technical support for critical production environments.

You will monitor, troubleshoot, and resolve incidents in production systems and train first-level support where possible. Ideal candidates have 2–4 years in production or application support within logistics, with hands-on SQL, SSRS, and familiarity with TMS/WMS/ERP systems.

Qualifications

• Bachelor’s degree in IT/CS/Business Systems or related field.
• 2–4 years in production/application support, preferably logistics.
• Experience with TMS/WMS/ERP and SQL databases.
• Familiar with incident management tools (Freshworks/Jira).

Responsibilities

• Monitor, troubleshoot, and resolve production incidents with minimal disruption.
• Train first-level support when possible.
• Act as contact point for system inquiries; escalate as needed.
• Perform data updates and corrections to mitigate risk.
• Analyze recurring issues and implement solutions.
• Create SQL scripts to update data gaps.
• Track system health, job processing, and integrations.
• Provide updates to business units and leadership on incidents.
• Ensure compliance with security, governance, and upgrades.

Skills

Problem solving

Communication

Collaboration

Documentation

Independent work

Education

Bachelor's degree in IT/CS/Business Systems

Tools

TMS

WMS

ERP

SQL

SSRS

Jira/Freshworks

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.

Position Overview

The Production Support Analyst role provides second and third-line technical and software support for critical production environments.

Key Responsibilities

• Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
• Train first level support when possible
• Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
• Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
• Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
• Create SQL scripts/stored procedures to update critical data due to software gaps.
• Proactively track system health, job processing, and integrations to prevent downtime.
• Provide timely updates to business units, operations teams, and leadership on critical incidents.
• Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
• Coordinate and perform system upgrades in a test environment.

Qualifications

• Education & Experience: Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience). 2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.
• Technical Skills: Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms. TMW Suite TMS knowledge a plus. Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools. Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).
• Soft Skills: Strong problem-solving skills with the ability to prioritize and shift priorities quickly. Excellent communication and collaboration with technical and non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Ability to work independently. Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.

Why Join ULH?

• Be part of a growing, publicly traded logistics company with national reach.
• Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
• Collaborative environment with career growth and development opportunities.
• Competitive salary, benefits, and 401(k)

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.