IT Systems Analyst

LX Pantos Americas; Teaneck Township (NJ); On-site; USD 75,000 - 110,000; Full time

Job summary

LX Pantos Americas is seeking an experienced IT Systems Analyst to support and maintain WMS, TMS, and related logistics systems across warehouse and distribution operations. The role emphasizes system operation, issue analysis, user communication, and coordination with external vendors to ensure stable performance and business continuity.

You will work on process understanding, testing, and documentation, with a focus on real-time operation and improvement of logistics workflows.

Qualifications

• 2–5 years of experience operating WMS or TMS or related logistics systems.
• Understanding of logistics/warehouse operations systems.
• SQL data analysis experience is a plus.
• Fluency in English and Korean preferred.

Responsibilities

• Monitor and support WMS, TMS, and logistics operation systems.
• Analyze user requests and provide initial responses.
• Analyze system errors and identify root causes.
• Coordinate with vendors to ensure system stability and change control.
• Document incidents and system improvements; support UAT for new features.
• Assist in process improvements for warehouse operations.
• Prepare system manuals and operational documentation.

Skills

SQL analytics

WMS/TMS knowledge

English/Korean fluency

Ownership mindset

Education

Bachelor's degree or higher (IT/CS/IE/Logistics)

Job description

Our company delivers value-added logistics solutions on a global scale through customized approaches that meet our clients’ evolving needs. As we continue to expand our digital capabilities and safeguard our systems, we are currently seeking a highly motivated and experienced system specialist to join our IT team.

The IT Systems Analyst will support and maintain Warehouse Management System (WMS), Transportation Management System (TMS), and related logistics systems (including Last Mile Delivery (LMD) system across warehouse and distribution operations.

This role is responsible for system operation support, issue analysis, user communication, and coordination with external vendors to ensure stable system performance and business continuity.

System Operation & Support

Monitor and support WMS, TMS, and logistics operation systems

Analyze user requests and provide initial responses

Analyze system errors and identify root causes

Respond to critical failures and collaborate with vendors

Manage system failure tickets and track resolution status

Support testing and validation activities, including User Acceptance Testing (UAT) for new logic/features.

Conduct impact analysis and communicate with users during system changes

Business Process Support

Understand warehouse operation processes (Inbound, Outbound, Inventory Control, etc.)

Support TMS-related dispatch/transportation processes

Compile and document requests for process improvements

Documentation

Create and update system manuals

Prepare incident reports and system improvement documentation

Manage documentation for standardized operational processes

Requirements & Qualifications

• Fluency in Korean and English (written and verbal) preferred
• Bachelor's degree or higher (IT, Computer Science, Industrial Engineering, Logistics-related majors preferred)
• 2-5 years of experience operating WMS or TMS or other logistics systems
• Understanding of logistics/warehouse operations systems
• Experience analyzing system data using SQL is a plus
• Strong sense of ownership and accountability

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **