Production Support Specialist - Operational Readiness

Randstad; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing agency is seeking a Production Support professional to ensure operational readiness for critical projects in Charlotte, NC. The ideal candidate will have over 5 years of experience in eCommerce environment, strong problem-solving skills, and a deep understanding of system analysis. They will engage with project teams, oversee operational readiness tasks, and manage all aspects of post-deployment support, ensuring technical stability. Excellent communication skills and project management experience are essential for this role.

Qualifications

• 5+ years in an eCommerce environment with IT systems/application management.
• Exceptional project management and system analysis skills.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Ensure operational readiness of critical projects and releases.
• Participate in project life cycle ensuring stability.
• Perform operational readiness assessments and identify deliverables.

Skills

Technical problem solving

Interpersonal skills

Verbal and written communication

Operational readiness experience

Project management skills

IT technical skills

Hands-on experience in eCommerce

Understanding of SDLC

System analysis skills

Technical aptitude

Tools

Introscope

Tealeaf

Splunk

WebSphere

UNIX

Job description

A staffing agency is seeking a Production Support professional to ensure operational readiness for critical projects in Charlotte, NC. The ideal candidate will have over 5 years of experience in eCommerce environment, strong problem-solving skills, and a deep understanding of system analysis. They will engage with project teams, oversee operational readiness tasks, and manage all aspects of post-deployment support, ensuring technical stability. Excellent communication skills and project management experience are essential for this role.