Operational Readiness & Production Support Specialist

Capital One; Riverwoods (IL); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One is seeking a proactive Process Management Associate to join a high-impact team supporting critical commerce networks and digital payments ecosystems. You will drive operational excellence, lead readiness for client onboarding, and provide rapid production support.

Using advanced Excel/Google Sheets analytics, you will identify bottlenecks, analyze trends, and partner with cross-functional teams to implement value-added improvements.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of experience in process management, operations or project management within financial services.
• At least 1 year of experience creating pivot tables, manipulating data, and analyzing trends with Microsoft Excel or Google Sheets.

Responsibilities

• Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness prior to client launches
• Define and validate operational procedures to guarantee seamless execution as new partners and programs are onboarded
• Serve as the first line of defense for post-launch operational and production support across supported networks
• Diagnose, troubleshoot, and resolve performance anomalies (investigating dips in approval rates, transaction flow disruptions, or operational bottlenecks)
• Actively manage and elevate operational risks and customer-impacting issues to leadership
• Utilize advanced Excel / Google Sheets tools (pivot tables, formulas, data aggregation) to extract actionable operational insights from the data
• Communicate complex operational concepts clearly to both technical teams and business leadership
• Partner with team members and cross-functional peers to align operational strategies with business execution

Skills

Excel/Google Sheets

Pivot tables

Data analysis

Operations coordination

Stakeholder communication

Education

Bachelor’s Degree or military experience

Tools

Excel

Google Sheets

Job description

Capital One is seeking a proactive Process Management Associate to join a high-impact team supporting critical commerce networks and digital payments ecosystems. You will drive operational excellence, lead readiness for client onboarding, and provide rapid production support.

Using advanced Excel/Google Sheets analytics, you will identify bottlenecks, analyze trends, and partner with cross-functional teams to implement value-added improvements.