Production Support

FedEx Supply Chain; Fort Worth (TX); On-site; USD 19,036 - 27,112; Full time

Job summary

FedEx Supply Chain is hiring for the Production Support role in Fort Worth, Texas. This position involves performing various production-related activities, including data entry, process management, and thorough documentation of shipments. Candidates should have a high school diploma and ideally 1 year of experience in a distribution center environment.

Responsibilities include preparing products for shipment, validating operational processes, and responding to inquiries regarding shipping. Strong attention to detail and customer service skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of related data processing experience, ideally in a distribution center environment.
• Strong attention to detail and customer service skills.
• Flexibility in meeting deadlines.

Responsibilities

• Prepare products for receipt or shipment both physically and systematically.
• Match actual products to documentation; record transactions in WMS.
• Perform production validations on operational processes.
• Respond to internal and external inquiries regarding shipping data.

Skills

Data entry

Process and product exception management

In-process auditing

Shipping and receiving

Microsoft Office

Customer service

Teamwork

Education

High school diploma or equivalent

1+ years of data processing experience

Experience in warehouse operations

Tools

Microsoft Windows

RF equipment

Job description

Production Support Shift: Monday-Friday, 3:30PM-12AM Pay starting at: $16.75/hr + $1 shift differential

The Production Support role is responsible for performing a variety of production-related activities across all operational functional areas. This includes data entry, process and product exception management, in-process auditing, shipping and receiving inventory into WMS, and validating production and receiving tasks. The position ensures accurate documentation of incoming and outgoing shipments and performs validation checks against shipping invoices or bills of lading. This role upholds company standards for safety, accuracy, and productivity.

Primary Responsibilities

• Prepare products for receipt or shipment, both physically and systematically.
• Match actual product to documentation; file records and record transactions in WMS.
• Test and validate software functionality of repaired devices; reassemble as needed.
• Document, inspect, and assess product performance or appearance for repair or restoration.
• Perform production validations on operational processes.
• Conduct research and resolve process or product exceptions.
• Prepare and distribute routine production and activity reports.
• Respond to internal and external inquiries regarding shipping and receiving data.
• Work safely and in accordance with company and customer standards and safety regulations.
• Perform additional related duties as assigned.

Education / Experience

• High school diploma or equivalent required.
• 1 year of related data processing experience, ideally in a distribution center environment.
• 2–4 years of experience in warehouse/clerical operations involving standard practices.
• Proficiency in Microsoft Windows and Microsoft Office (Excel, Word).
• Familiarity with Radio Frequency (RF) equipment preferred.
• Strong sense of urgency and attention to detail.
• Flexibility in meeting deadlines.
• Excellent verbal and written communication skills.
• Customer service driven.
• Strong team player.

Physical & Cognitive Requirements

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds