Production Support Specialist

Array; Houston (TX); Vor Ort; USD 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, 401k & Wellbyg

Paid Time Off & Holidays

Professional Development & Career Grow

Zusammenfassung

Array is seeking a Production Specialist in Houston, TX. You will perform a full range of production tasks in our legal services operations, including document processing, quality control, and delivery, with growing independence to support efficiency.

Responsibilities include QC of incoming records, preparing files, processing with our internal software, and delivering to clients in multiple formats. You will maintain DAS documentation and escalate issues to the team lead to help meet daily

Qualifikationen

• 1-2 years of production, records processing, or related legal services operations.
• Proficient in Adobe Acrobat and Microsoft Office; experience with Array's internal software preferred.
• Strong attention to detail in a high-volume environment.
• Familiarity with legal records and subpoena processes preferred.
• Ability to work independently and meet daily production targets.
• Good written communication for internal coordination.

Aufgaben

• Perform quality control of incoming records, confirming intake accuracy and completeness.
• Prepare records for processing by organizing files and ensuring proper flow.
• Process records and conduct secondary QC using Array's production software.
• Deliver records to clients via online repository and other formats.
• Handle standard, rush, and specialty orders with accuracy and timeliness.
• Escalate quality issues, delivery complications, or workflow questions to the team lead or manager.
• Maintain documentation in DAS throughout the production workflow.

Kenntnisse

Adobe Acrobat

Microsoft Office

Array internal software

Tools

DAS system

Jobbeschreibung

Job Description

Summary

The Production Specialist performs a full range of production functions within Array's legal services operations, including document processing, quality control, and delivery. This role operates with a higher degree of independence than entry-level production staff, handling a broader variety of order types and contributing to the quality and efficiency of the production team.

Responsibilities

• Perform quality control of incoming records, confirming accurate intake and verifying document completeness and integrity.
• Prepare records for processing by organizing files, correcting document flow, and adding required placeholders.
• Process records and conduct secondary QC using Array's internal production software.
• Deliver records to clients via Array's online repository and other delivery methods including radiology and native file formats.
• Handle a variety of order types including standard, rush, and specialty productions with accuracy and timeliness.
• Identify and escape quality issues, delivery complications, or workflow questions to the team lead or manager.
• Maintain accurate documentation in DAS throughout the production workflow.

Qualifications

• 1-2 years of experience in production, records processing, or a related legal services operations role.
• Proficient in Adobe Acrobat and Microsoft Office; experience with Array's internal software preferred.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Familiarity with legal records and subpoena processes preferred.
• Ability to work independently and manage daily production targets.
• Good written communication skills for internal coordination.

The base Compensation range for this role is $15.00-25.00 an hour and will be dependent upon the individual's location, skills, experience and qualifications.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.

We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.