Production Support & Reliability Engineer

Barclays; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Barclays is seeking a Production Support Engineer to monitor and maintain critical technology infrastructure in Whippany, NJ. You will resolve complex issues, perform preventive maintenance, and tune monitoring to improve reliability and scalability.

You will work with Linux/Unix, AWS, and database tooling to ensure uninterrupted, high-performance operations across global financial applications.

Qualifications

• In-depth technical knowledge in monitoring, remediation, and escalation.
• Ability to analyse logs, metrics, and incidents to identify root causes.
• Experience with production support for critical financial infrastructure.

Responsibilities

• Provide technical support for service management to resolve complex issues for clients.
• Perform preventive maintenance and monitor performance using tools and metrics.
• Maintain a knowledge base of resolved cases for future reference and self-service.
• Analyse system logs and user reports to identify root causes and apply fixes or configurations.

Skills

Linux/Unix knowledge

Shell scripting

Risk & controls

Tools

AWS

MongoDB

AutoSys

Geneos

ITRS

Job description

Barclays is seeking a Production Support Engineer to monitor and maintain critical technology infrastructure in Whippany, NJ. You will resolve complex issues, perform preventive maintenance, and tune monitoring to improve reliability and scalability.

You will work with Linux/Unix, AWS, and database tooling to ensure uninterrupted, high-performance operations across global financial applications.