Production Support Engineer

2755 Barclays Services Corpor; Jefferson Park (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Barclays in Whippany, NJ is seeking a Production Support Engineer to monitor and maintain critical technology infrastructure and resolve complex technical issues. You will support service delivery for a client group, implement preventative maintenance, and improve stability through automation and enhanced monitoring.

The role emphasizes deep technical knowledge, incident resolution, and collaboration with development and operations teams to ensure reliable, scalable banking applications.

Qualifications

• Strong knowledge of Linux/Unix systems and shell scripting.
• Experience with cloud platforms, especially AWS.
• Experience administering MongoDB or similar databases.
• Proficient in monitoring and scheduling tools (Geneos, ITRS, AutoSys).

Responsibilities

• Provide technical support for the service management function to resolve complex issues for Barclays clients.
• Conduct preventative maintenance on hardware and software; use monitoring metrics to ensure performance.
• Maintain a knowledge base with documented resolutions and self-service guidance.
• Analyze logs, errors and user reports to identify root causes and implement fixes.
• Automate tasks, optimize monitoring, capacity planning and resiliency activities.
• Coordinate with stakeholders and other teams to manage risks and ensure compliant operations.

Skills

Linux/Unix

Shell scripting

AWS

MongoDB

AutoSys

Geneos

ITRS

Tools

AutoSys

Geneos

ITRS

Job description

Job Description Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Values and Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Production Support Engineer

At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. In this role, you’ll bring an inventive mindset to solving highly complex tasks while supporting applications that power global financial operations. You’ll push boundaries, task the status quo, and drive meaningful improvements in reliability and scalability, ensuring our systems perform at their peak as we shape the next era of digital banking. To be successful as a Production Support Engineer, you should: Be highly focused to ensure mission critical applications are available uninterruptedly, performant, and resilient through preemptive response approach Craft innovative solutions leveraging latest technologies to reduce toil, automate repetitive tasks Leverage metrics and SLOs, Service Level Objectives to drive strategies which improves stability Ensure scalability of the applications through automated processes and avoid manual intervention in production environment Work together with development teams to ensure speed and stability Other highly valued skills include: Deep Linux/Unix knowledge along with shell scripting and Experience in cloud platforms like AWS Proficiency in database guidance of Mongo DB or other warehouse technologies Excellent knowledge about scheduling tools like AutoSys and monitoring and observability tools like Geneos ITRS

Key Skills Assessment

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

Location

This role is located in Whippany, NJ office.

Compensation

Minimum Salary: $80,000 Maximum Salary: $120,000 The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.

Company Culture

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard‑working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.