Production Support / Operations Engineer | Only W2 | Remote | Healthcare / Medic

Technology Management Solutions LLC; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Technology Management Solutions LLC is seeking a Senior Production Support Engineer for a remote, 12+ month engagement focused on Medicaid systems. You will provide real-time monitoring, incident management, and RCA, while supporting MFT, batch jobs, web services, and Linux-based environments.

Ideal candidates have 8+ years in production or IT operations, strong IBM DataPower/IIB/MOVEit/SQL/Splunk expertise, and excellent communication with stakeholders.

Qualifications

• 8+ years in Production/IT Operations or similar
• US experience preferred (3+ years)
• Strong communication and stakeholder management skills

Responsibilities

• Provide production and application support for Medicaid systems.
• Perform real-time monitoring, incident management, troubleshooting, and RCA.
• Support MFT, batch jobs, web services, and Linux-based systems.
• Manage production deployments and operational readiness.
• Use Splunk and SQL for monitoring and troubleshooting.
• Develop SOPs and drive automation/continuous improvement.
• Coordinate with engineering, vendors, and business teams

Skills

Incident management

RCA troubleshooting

Stakeholder communication

Real-time monitoring

Tools

IBM DataPower

IBM Integration Bus (IIB)

MOVEit/MFT

SQL

Splunk

Linux

Shell scripting

ServiceNow

IBM ACE

IBM MQ

WSRR

IBM DataStage

DB2

Job description

Role: Production Support / Operations Engineer Industry: Healthcare / Medicaid Location: Remote Duration: 12+ Months Experience Needed: 8+ Years

Key Skills

• IBM DataPower – Advanced
• IBM Integration Bus (IIB) – Advanced
• MOVEit / MFT – Advanced
• SQL – Advanced
• Splunk – Advanced
• Linux & Shell Scripting
• ServiceNow
• IBM ACE, MQ, WSRR
• IBM DataStage & DB2

Responsibilities

• Provide production and application support for Medicaid systems.
• Perform real-time monitoring, incident management, troubleshooting, and RCA.
• Support MFT, batch jobs, web services, and Linux-based systems.
• Manage production deployments and operational readiness.
• Use Splunk and SQL for monitoring and troubleshooting.
• Develop SOPs and drive automation/continuous improvement.
• Coordinate with engineering, vendors, and business teams.

Experience

• Overall: 8+ years in Production/Application Support or IT Operations.
• US Experience: 3+ years preferred.
• Strong communication and stakeholder management skills.

Ideal Candidate: Senior Production Support Engineer with strong hands-on experience in IBM DataPower, IIB, MOVEit, SQL, Splunk, Linux, and incident/RCA management.

All your information will be kept confidential according to EEO guidelines.

Originally posted on Himalayas