Production Support Engineer

Drillo.AI; Virginia (MN); On-site; USD 70,000 - 124,531; Full time

Job summary

A healthcare technology firm is seeking a Mid-Senior level professional for technical support related to healthcare management systems. The ideal candidate will have strong experience in .NET, system integrations, and healthcare processes. Responsibilities include leading communications during incidents and providing support to cross-functional teams. Competitive salary based in Richmond, Virginia.

Qualifications

• Extensive experience in technical support, system administration, or development related to healthcare management systems.
• Experience with claims processing, benefits management, and provider network management.

Responsibilities

• Lead and coordinate with stakeholders during high-pressure situations.
• Provide production support and collaborate with cross-functional teams.

Skills

Strong communication skills

Experience with .NET (C#, ASP.NET, SQL Server)

Strong familiarity with databases and writing complex SQL queries

Experience in system integrations, including REST APIs

Healthcare knowledge (Medicare, Medicaid, insurance terms)

Job description

Job overview, responsibilities and requirements have been refined for clarity.

Responsibilities

• Strong communication skills; able to lead and coordinate with internal and external stakeholders, including during high-pressure situations (major incidents / application outages).
• Provide production support and collaborate with cross-functional teams to resolve issues related to healthcare management systems.

Qualifications

• Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform).
• Experience with .NET (C#, ASP.NET, SQL Server) and Guiding Care.
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
• Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting

Industries

• IT Services and IT Consulting and Software Development

Location and compensation

• Richmond, VA
• $124,531 - $185,234
• Virginia, United States
• $70,000.00 - $70,000.00
• Virginia, United States
• $80,001.00 - $120,000.00

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