Production Support Manager Banking & Payments

Jobs via Dice; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

A leading career destination for tech experts is seeking a Production Support Manager specializing in banking and payment systems. This senior role involves overseeing production support, managing a global team, and implementing proactive strategies to enhance system reliability and performance.

Qualifications

• In-depth experience in banking/payment systems support.
• Strong leadership in managing large support teams.
• Familiarity with compliance and IT audit processes.

Responsibilities

• Oversee production support for banking/payment platforms.
• Lead global L1, L2, and L3 support teams.
• Implement proactive monitoring to improve uptime.

Skills

Incident response

Root cause analysis

Monitoring strategy

Leadership

Automation

Tools

Splunk

AppDynamics

Dynatrace

Jenkins

Oracle

SQL

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Bramkas Inc., is seeking the following. Apply via Dice today!

Production Support Manager Banking & Payments

• Location: United States Remote
• Employment Type: Full-Time
• Experience Level: Senior (Typically 12+ years of relevant experience)
• Industry: Banking, Financial Services, and Payments
  
  

Position Summary

We are seeking a seasoned Production Support Leader to manage and drive support operations across critical banking and payment systems. The ideal candidate will lead L1, L2, and L3 support teams, ensure high system availability, and work closely with engineering and business teams to resolve issues, minimize downtime, and continuously improve service delivery.

This position plays a key role in incident response, root cause analysis, monitoring strategy, and ensuring production environments operate reliably and efficiently.

Key Responsibilities

• Oversee 24x7 production support for enterprise-level banking and payment platforms (e.g., ACH, SWIFT, RTP, SEPA, card processing).
• Lead and manage globally distributed L1, L2, and L3 support teams (30+ members).
• Coordinate with cross-functional teams to resolve high-severity incidents (P1/P2), perform RCA, and ensure timely service restoration.
• Implement proactive monitoring and automation to improve uptime and reduce repeat incidents.
• Develop and maintain SOPs, escalation workflows, and technical documentation to ensure smooth support operations.
• Align operations with ITIL-based practices and meet compliance and audit requirements (e.g., SOX, FFIEC).
• Work collaboratively with development, infrastructure, QA, and business stakeholders.
• Deliver regular performance reports and drive continuous improvement initiatives across support functions.
  
  

Required Qualifications

• In-depth experience supporting production environments for banking or payment systems.
• Strong understanding of transaction workflows, system integrations, and failure recovery in a financial domain.
• Demonstrated ability to lead multi-tiered (L1/L2/L3) support operations.
• Experience actively managing incident response, troubleshooting, and escalation handling.
• Proven leadership experience managing global teams of 30 or more members.
• Familiarity with tools and platforms such as:
• Monitoring & APM: Splunk, AppDynamics, Dynatrace, Geneos
• Scheduling: Control-M, Autosys
• Messaging & Middleware: IBM MQ, Kafka, WebSphere, Tomcat
• Databases: Oracle, SQL, PL/SQL
• CI/CD Tools: Jenkins, GitHub
• Scripting Languages: Shell, Python
• Ticketing Systems: ServiceNow, JIRA, Remedy
  
  

Preferred Qualifications

• Experience supporting core banking or treasury platforms (e.g., FLEXCUBE, Finacle, T24, Base24).
• Knowledge of payment standards such as SWIFT, ISO20022, NACHA, RTP, MT/MX, and card network protocols.
• Exposure to regulatory compliance and IT audit processes.
• Familiarity with SRE practices and UAT-to-production release workflows.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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