Production Support Lead - VP

Natixis Corporate & Investment Banking; New York (NY); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Generous benefits package

Discretionary incentive awards based on performance

Job summary

A financial services firm in New York is seeking a Production Support Lead to oversee incident resolution and improve the IT Run framework across multiple teams. This role requires a Bachelor's in Computer Science and experience in IT support within financial services. Key responsibilities include coordinating incidents, ensuring communication with stakeholders, and improving service levels. Knowledge of financial products and tools like SQL and Bloomberg is essential. Candidates should have strong analytical and customer service skills, along with the ability to manage multiple tasks in a dynamic environment.

Qualifications

• Experience in IT Support Analyst functions in Finance.
• Knowledge of financial products like Credit bonds and Equity Options.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Coordinate incident resolutions across IT teams.
• Provide guidance on major incident resolution.
• Ensure IT Run Framework is adhered to by team members.

Skills

Incident coordination

Customer service focus

Analytical skills

Detail oriented

Agile methodologies

Education

Bachelor Degree in Computer Science

Tools

SQL

Fidessa

Bloomberg

Murex

Job description

The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1 functional and technical Support on applications used by all Global Markets business lines (Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), Credit) Front Office, Operations and Risks Functions teams.

We are seeking a Production Support Lead to coordinate the resolution of incidents and follow up action plans on applications across multiple IT teams, ensure our IT Run Framework is followed by the team members – including data quality in Service now and prompt communication -- and report KPIs to stakeholders and management. He/She/They will oversee project portfolio related to Market Data & Access domain.

The candidate should have transversal functional Front to Back knowledge of Global Markets Applications and will ensure continuous improvement of the IT Run level of service delivered to the business. He/She/They will work closely with his peers in Head Office, various IT teams (IT Support, IT Development, IT Infrastructure, …) locally and globally

Main responsibilities include

• Coordinate incident resolutions across various IT teams locally and globally, and escalation to management.
• Provide guidance to incident resolution and participate to resolutions of major incidents
• Ensure IT Run Framework is followed by team members, including systematic tracking of incidents, data quality of incident description and action plans tracking
• Ensure and be responsible for major incident communication to business and IT stakeholders
• Follow up on action plans and post-mortem on major incidents, across various IT teams.
• Be the liaison with Operational Risks for major IT incidents Participate to KPIs preparation and presentation to stakeholders
• Ensure continuous improvement of support service level offered to users.
• Oversee project portfolio related to Market Data & Access domain
• Assist with coordination for remediation projects and actions related to Market Data domain across various IT teams

Qualifications

• Bachelor Degree in Computer Science Experience in IT Support Analyst functions and/or IT business analysis for Front to Back Office in the Finance industry.
• Previous project management experience is a plus.
• Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate Derivatives and term structures, Credit bonds, CLO…) and their trade workfows.
• Knowledge and experience of business processes and applications:
• Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…)Rates, Fx and Credit Markets Trades and booking gateways (Bloomberg, ION, …)Pricing, P&L and Risk management (Summit, Murex, Sophis….)Settlement and accounting (Calypso, Summit…)
• Experience with complex applicative cartography Knowledge of SQL is a plus
• Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
• Strong customer service focus Strong analytical and problem-solving skills
• Detail oriented with the ability to multi-task
• Strong interpersonal and organizational skills
• Knowledge in Agile practices and methodologies is a plus

Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law.

Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities.

The salary range for the Associate position will be between $115,000 - 145,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.

The salary range for the VP position will be between $145,000 - 180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.