Front Office Equity Application IT Support Analyst

Natixis Corporate & Investment Banking; New York (NY); On-site; USD 115,000 - 180,000; Full time

Job summary

Natixis Corporate & Investment Banking in New York seeks a Front Office IT Support Analyst – Equity to support Cash Equity and Listed option trading applications used by Sales and Traders.

You will provide Level 1 and 2 support, monitor platforms such as Fidessa, Dash, Horizon, and ensure rapid incident resolution while collaborating with Front Office desks and Trade Support. A strong finance and tech background is essential.

Qualifications

• Bachelor's degree in Computer Science or Finance required.
• Experience in Application IT Support Analyst roles within an Equity Front Office environment.
• Solid knowledge of Equity, Listed options, Equity Derivatives, MTNs, Stock Borrow/Loan, Repo, TRS.
• Familiarity with Electronic Trading platforms, Sales-Trader workflows, trade gateways, intraday risks and P&L.

Responsibilities

• Provide Level 1 & 2 functional and technical support for Equity Front Office applications.
• Monitor application performance and incidents, ensuring timely resolutions.
• Communicate status updates to stakeholders and management.
• Partner with Sales/Traders and support functions to ensure smooth operation of trading desks.
• Deliver user training and clear guides to improve adoption and proficiency.
• Uphold internal policies and industry best practices.

Skills

FIX

SQL

Communication

Analytical thinking

Adaptability

Client focus

Team collaboration

Education

Bachelor's Degree in Computer Science or Finance

Tools

Fidessa

Dash

Horizon

Sophis

Loanet

Markitwire

Job description

Join Our Dynamic Global Markets IT Team as a Front Office Application Support Analyst - Equity!

Are you passionate about the intersection of finance and technology? Do you thrive in fast-paced environments supporting critical trading operations? Our Global Markets Business Support and Monitoring IT team is seeking a talented Front Office Application IT Support Analyst – Equity to join us.

You'll be at the heart of our success, providing vital Level 1 & 2 functional and technical support for the applications used by our Equity Derivatives & Securities Financing Front Office (Sales and Traders) and Support Functions teams. This is a unique opportunity to make a tangible impact on trading efficiency and innovation.

What You'll Do:

As a key member of our team, you'll be instrumental in supporting cutting-edge applications for Cash Equity and Listed option trading, Sales-Trader workflow for Equity Derivatives products, trade booking and integration with external execution platforms via trade gateways. You'll collaborate closely with our Front Office teams (Sales and Traders) and support functions (Trade Support, Operations), leveraging your keen understanding of financial products (Equity, Listed Options, Equity Derivatives products, Medium Term Notes, Stock Borrow/Loan, Repo, TRS).

Your Impact Will Include:

• Ensure Operational Excellence: Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions.
• Proactive Monitoring: Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency.
• Communicate Effectively: Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management.
• Become a Trusted Partner: Forge strong relationships with sales and traders by working directly with their desks to support applications they use on their day to day
• Empower Users: Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency.
• Uphold Standards: Ensure all support activities align with internal policies and industry best practices.

What You'll Bring:

• A Bachelor's Degree in Computer Science or Finance.
• Proven experience in Application IT Support Analyst roles within a Equity Front Office environment in the Finance industry.
• Solid knowledge of the following products and trade life-cycle: Equity and Listed options, Equity Derivatives, Medium Term Notes(MTNs), Stock Borrow/Loans, Repo, TRS.
• Familiarity these domains: Electronic Trading platform, Sales-Trader workflow, Note Issuance, Trade and booking gateways, intraday risks and P&L.
• Experience with the following applications: Fidessa, Dash and Horizon (or similar), Sophis and Loanet (or similar), Markitwire.
• Technical Aptitude: Knowledge of FIX and SQL is mandatory.
• Strong Communication Skills: Ability to articulate technical concepts clearly and build rapport with diverse stakeholders.
• Agility & Adaptability: Proven ability to quickly prioritize tasks and multi-task effectively in a fast-paced, dynamic environment supporting multiple applications.
• Client-Centric Approach: A strong commitment to delivering outstanding customer service.
• Sharp Analytical Mind: Excellent problem-solving and analytical capabilities. A detail-oriented approach, coupled with strong organizational skills.
• Collaborative Spirit: Strong interpersonal skills to foster teamwork and positive working relationships.

Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law.

Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities.

The salary range for the Associate position will be between $115,000 -145,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.

The salary range for the VP position will be between $145,000 -180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.